Manager, Application Delivery

Gainwell Technologies

. Lead and develop multiple data and analytics teams supporting operational service delivery organizations .

Posted 10/9/2026full-timeRemote • Illinois • United StatesSeniorLead💰 $91,100 - $130,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading data and analytics teams to drive operational performance and continuous improvement. Proficient in stakeholder engagement, reporting governance, and delivering actionable insights to enhance customer experience and business outcomes.

Highest-signal resume keywords

Data ExchangeCloud PlatformBusiness IntelligenceLeadership in Analytics TeamsStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Web API CreationReportingAnalyticsWorkforce ManagementOperational SupportPerformance ManagementData AnalysisProcess ImprovementAutomation InitiativesDashboard Development

Soft Skills

CoachingInfluencing StakeholdersCommunicationRelationship ManagementAccountability

Industry Keywords

Service DeliveryCustomer ExperienceHealthcareMedicaidContact CenterBPO

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead and develop multiple data and analytics teams supporting operational service delivery organizations
Build, coach, and inspire high-performing teams while fostering accountability, collaboration, and continuous improvement
Ensure accurate, timely, and actionable reporting, dashboards, and performance insights
Partner with clients, operational leaders, and stakeholders to understand business objectives and reporting needs
Provide visibility into SLA attainment, operational performance, customer experience, quality, productivity, and business outcomes
Support performance management and process improvement through data analysis and operational insight
Identify trends, risks, root causes, and opportunities for operational improvement
Drive reporting standardization, governance, and quality across multiple teams and accounts
Partner with technology and transformation teams on automation and modernization initiatives
Support new client implementations, account transitions, and organizational growth initiatives
Contribute to go-to-market activities, solution design, and client engagement efforts

Requirements

What you’ll need

7+ years of experience in data exchange, cloud platform, file transfer, Web API creation, reporting, analytics, business intelligence, workforce management, or operational support functions
5+ years of progressive leadership experience managing reporting, analytics, operational support, or business intelligence teams
Demonstrated success leading high-performing teams in a fast-paced operational environment
Experience coaching employees, managing competing priorities, influencing stakeholders, driving accountability, and delivering results through others
Exceptional interpersonal, communication, and relationship management skills
Experience supporting large-scale service delivery, customer experience, healthcare, Medicaid, contact center, or BPO environments
Strong stakeholder and client relationship management skills
Video cameras must be used during all interviews and during the initial week of orientation

Benefits

Comp & perks

Work flexibility
Learning and career development
Technical credentials and certifications
Generous, flexible vacation policy
Educational assistance
Comprehensive leadership and technical development academies
401(k) employer match
Comprehensive health benefits