Non-Medical Transportation Processor

Gainwell Technologies

. Review and process incoming NMT requests submitted via email, fax, or other approved channels .

Posted 11/12/2026full-timeRemote • California • United StatesJunior💰 $44,800 - $64,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong attention to detail and proficiency in coordinating transportation services for Medi-Cal beneficiaries, ensuring compliance with program criteria and effective communication with stakeholders. Experienced in customer service and administrative processes, with a focus on following structured procedures.

Highest-signal resume keywords

Customer Service ExperienceTransportation CoordinationAttention To DetailMicrosoft Office Suite ProficiencyCase Management Navigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceAdministrative SupportTransportation CoordinationEligibility ValidationRequest Processing

Soft Skills

Attention To DetailCommunicationProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft OutlookMicrosoft TeamsInternet Browsers

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Medi-CalNMT ServicesStandard Operating ProceduresHealthcare Coordination

About the role

Key responsibilities & impact

Review and process incoming NMT requests submitted via email, fax, or other approved channels
Validate beneficiary eligibility and appointment details in accordance with program criteria
Coordinate with transportation providers to schedule rides, confirm availability, and ensure timely service
Document all request details and outcomes in the designated system per Standard Operating Procedures (SOPs)
Respond to inquiries from beneficiaries, providers, and internal teams regarding NMT services
Support Medi-Cal beneficiaries by coordinating transportation for eligible medical-related appointments, including doctor visits, prescription pickups, physical therapy, and other approved services

Requirements

What you’ll need

High school diploma or GED required
Minimum 6 months of customer service or administrative experience; healthcare or transportation coordination preferred
Strong attention to detail and ability to follow structured processes
Proficiency with Microsoft Office Suite (Word, Outlook, Teams) and internet browsers
Experience navigating case management or help desk systems is a plus
Must reside within 50 miles of the West Sacramento office

Benefits

Comp & perks

Remote work flexibility
Training provided on Medi-Cal NMT program guidelines and Gainwell systems
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Learning and career development opportunities