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Non-Medical Transportation Processor
Gainwell Technologies. Review and process incoming NMT requests submitted via email, fax, or other approved channels .
Posted 11/12/2026full-timeRemote • California • United StatesJunior💰 $44,800 - $64,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in processing transportation requests and validating beneficiary eligibility while adhering to established guidelines. Strong collaboration and communication skills are essential for coordinating with internal teams and external transportation providers.
Highest-signal resume keywords
Customer Service ExperienceTransportation CoordinationAttention To DetailMicrosoft Office Suite ProficiencyCase Management System Navigation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transportation Request ProcessingBeneficiary Eligibility ValidationDocumentation According To SOPsStructured Process AdherenceAppointment Detail Verification
Soft Skills
Strong Communication SkillsCollaborationProblem-Solving
Tools & Technologies
Microsoft WordMicrosoft OutlookMicrosoft TeamsInternet Browsers
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
NMT ServicesDHCS GuidelinesHealthcare CoordinationAdministrative ExperienceCalifornia Residency
About the role
Key responsibilities & impact- Review and process incoming NMT requests submitted via email, fax, or other approved channels
- Validate beneficiary eligibility and appointment details according to program criteria
- Coordinate with transportation providers to schedule rides, confirm availability, and ensure timely service
- Process transportation requests in alignment with DHCS guidelines and Gainwell’s service standards
- Document request details and outcomes in the designated system according to SOPs
- Respond to inquiries from beneficiaries, providers, and internal teams regarding NMT services
- Collaborate regularly with internal teams and external transportation providers
- Perform other duties as assigned
Requirements
What you’ll need- High school diploma or GED required
- Minimum 6 months of customer service or administrative experience; healthcare or transportation coordination preferred
- Strong attention to detail and ability to follow structured processes
- Proficiency with Microsoft Office Suite (Word, Outlook, Teams) and internet browsers
- Experience navigating case management or help desk systems is a plus
- Must reside in the state of California
- Ability to work any assigned 8-hour shift between 8:00 AM and 4:30 PM Pacific Time, Monday–Friday
Benefits
Comp & perks- Flexible vacation policy
- 401(k) employer match
- Comprehensive health benefits
- Educational assistance
- Leadership and technical development academies
- Work flexibility
- Learning and career development opportunities