Operations Manager, Provider Enrollment

Gainwell Technologies

. Lead the day-to-day operations of a Provider Enrollment contact center .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $91,100 - $130,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading healthcare operations and contact center management, focusing on performance metrics, operational KPIs, and continuous process improvement. Proven ability to build and develop teams while fostering strong client relationships and cross-functional collaboration.

Highest-signal resume keywords

Healthcare Operations LeadershipContact Center Operations ManagementPerformance Metrics AnalysisTeam Development and CoachingStakeholder Influence and Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational KPIs ManagementWorkforce PlanningBudget ManagementContinuous Process ImprovementClient Relationship Management

Soft Skills

LeadershipCommunicationAnalytical SkillsProblem-SolvingInfluencing Skills

Industry Keywords

Provider EnrollmentHealthcare ClientsContractual CommitmentsCross-Functional PartnershipsPerformance-Driven Environment

About the role

Key responsibilities & impact

Lead the day-to-day operations of a Provider Enrollment contact center
Ensure service levels, quality standards, operational KPIs, and contractual commitments are achieved
Build, coach, and develop managers, supervisors, and frontline employees
Partner with clients and internal stakeholders to solve operational challenges and strengthen relationships
Analyze performance metrics, improve business processes, manage budgets, and optimize workforce planning
Lead strategic initiatives, operational implementations, and cross-functional partnerships
Support Contact Center and Provider Enrollment operations for healthcare clients
Collaborate with clients, business partners, and leadership to achieve contractual performance goals

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
Five or more years of experience leading healthcare operations, contact center operations, or business operations
Five or more years of experience leading managers, supervisors, or large operational teams in a performance-driven environment
Experience managing operational performance through KPIs, SLAs, workforce planning, budgets, client relationships, and continuous process improvement
Strong leadership, communication, analytical, and problem-solving skills
Ability to influence stakeholders and lead cross-functional initiatives
Candidates must reside in the Continental United States
Occasional travel may be required based on business or client needs

Benefits

Comp & perks

Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies