Process Writer

Gainwell Technologies

. Document existing CX processes using flowcharts, process maps, and written descriptions .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $56,900 - $81,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in documenting customer experience processes through flowcharts, process maps, and written descriptions, while effectively managing project documentation and stakeholder communication. Proficient in process mapping techniques and capable of leading cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Technical WritingSOP DevelopmentProcess MappingProject ManagementLean Six Sigma

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationGap AnalysisVersion ControlAnalytical SkillsWorkflow Translation

Soft Skills

Good CommunicationInterpersonal SkillsTeam LeadershipStakeholder CoordinationProblem-Solving

Tools & Technologies

Microsoft Office SuiteVisioSharePointProject Management Tools

Certifications & Qualifications

Green Belt Certification

Industry Keywords

Medicaid OperationsKnowledge ManagementOperational Documentation

About the role

Key responsibilities & impact

Document existing CX processes using flowcharts, process maps, and written descriptions
Conduct gap analyses to identify inefficiencies and suggest improvements
Write and maintain SOPs and DLPs for CX functional areas
Review and update documentation to reflect process changes and requirements
Implement version-control procedures
Conduct periodic reviews and validations of process documentation
Gather stakeholder feedback and refine documentation
Develop documentation standards, templates, tools, and resources
Collaborate with cross-functional teams and subject matter experts
Track and report documentation project progress
Manage work planning, milestone tracking, risk identification, stakeholder coordination, and issue escalation
Communicate findings, recommendations, and project updates to teams, stakeholders, and management

Requirements

What you’ll need

Bachelor's degree in Technical Writing, Business, Communication, or related field OR equivalent combination of education and experience in technical/process writing, SOP/DLP development, and/or operational documentation
Knowledge management skills
Confidence leading Teams meetings and gathering process information
Good communication and interpersonal skills
Microsoft Office Suite proficiency, especially Word, Excel, PowerPoint, and SharePoint
Working knowledge of process mapping techniques
Ability to use Visio or similar applications
Analytical mindset for breaking down and recording processes
Ability to work independently and as part of a team
Industry knowledge of Medicaid operations is preferred
Experience translating complex workflows into standardized documentation is preferred
Lean Six Sigma methodologies or Green Belt Certification is a plus
Experience managing projects with multiple workstreams and project management tools is preferred
Strong analytical and problem-solving skills
Proficiency in personal computer and business software applications

Benefits

Comp & perks

Work flexibility
Learning and career development
Opportunities to travel through your work (0-10%)
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies