Professional Trainer

Gainwell Technologies

. Deliver engaging and interactive training sessions to new and existing call center agents .

Posted 9/17/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $70,304 - $79,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering engaging training sessions and developing instructional materials tailored to diverse learning styles. Proficient in assessing training effectiveness and providing ongoing support to enhance employee performance in a corporate environment.

Highest-signal resume keywords

Corporate Training ExperienceCurriculum DevelopmentPresentation SkillsAdult Learning PrinciplesInterpersonal Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Instructional DesignTraining DeliveryPerformance Metrics AssessmentVirtual Training FacilitationLearner Engagement Techniques

Soft Skills

CollaborationAdaptabilityPassion for Training

Tools & Technologies

Training Materials DesignPresentation Software

Industry Keywords

Call Center TrainingEmployee Skills DevelopmentMedicaid TrainingPost-Training Support

About the role

Key responsibilities & impact

Deliver engaging and interactive training sessions to new and existing call center agents
Deliver general training for departments such as Claims and Provider Enrollment
Facilitate virtual training programs to enhance employee skills and performance
Adapt training delivery to various learning styles and needs
Design visually engaging and interactive training materials and presentations using modern adult learning principles
Collaborate with the LKI training team, subject matter experts, and account leaders to ensure training materials are effective and user-friendly
Provide post-training support and resources to learners and call center leadership
Assess training outcomes through surveys, feedback, and performance metrics
Create and deliver learning initiatives supporting Gainwell’s Medicaid members and providers

Requirements

What you’ll need

Three (3) or more years of experience as a corporate/executive trainer or facilitator
Passion for training and desire to facilitate in a virtual classroom environment
Strong presentation and interpersonal skills
Experience with adult learning principles and learner engagement techniques
Demonstrable curriculum development, presentation, and instructional design skills
Work product presentation during the interview phase of no more than 10 minutes
Ability to meet strict and sometimes tight deadlines for new business
Remote opportunity with up to 25% travel required

Benefits

Comp & perks

Work flexibility
Learning and career development opportunities
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Up to 25% travel required