Program Analyst

Gainwell Technologies

. Support client operations, client satisfaction, and quality, accuracy, and timely delivery of client deliverables .

Posted 10/30/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $69,400 - $99,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client operations, project management, and data analysis within the health insurance sector. Proficient in coordinating benefits processes and ensuring quality assurance in deliverables.

Highest-signal resume keywords

Client Operations SupportProject Management ExperienceCoordination Of Benefits ProcessesData Analysis Using SQL And PythonQuality Assurance Reviews

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisQuality AssuranceMedical Claims ProcessingEligibility Data ManagementDocumentation Of DefectsCorrective Action CoordinationAgile MethodologyWaterfall MethodologyLean Methodology

Soft Skills

CollaborationCommunicationProblem-SolvingClient Satisfaction FocusTrend Identification

Industry Keywords

Health InsuranceGovernmentClient ServiceBusiness-To-BusinessHealth Policy

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Support client operations, client satisfaction, and quality, accuracy, and timely delivery of client deliverables
Collaborate with cross-functional teams, managers, and client partners
Contribute to controls, procedures, systems, and techniques
Perform analyses, investigations, and quality assurance reviews
Coordinate assigned projects of moderate complexity
Support client inventory management by monitoring program status and validating deliverables
Coordinate with client engagement, operations, and technical/product teams on issue resolution and status communication
Analyze service quality and operational performance
Monitor performance, identify trends, and recommend improvements using data analysis and reporting
Assist with troubleshooting pre- and post-implementation issues, product utilization, and inventory fallout
Review recurring and ad hoc client deliverables, document findings, coordinate corrections, and track resolution
Support project and implementation plans
Apply coordination of benefits processes to internal and client discussions
Share process, product, and lessons-learned knowledge with team members

Requirements

What you’ll need

6+ years of experience in health insurance, government, client service/business-to-business, or health policy
Experience with coordination of benefits processes, challenges, and solutions
2+ years of project management or project coordination experience using Agile, Waterfall, Lean, or similar methodologies
Bachelor’s degree in business administration, health care, or a related field
Experience working with medical claims, eligibility data, and databases
Experience performing quality assurance reviews, validating data and deliverables, documenting defects, and coordinating corrective actions
Working knowledge of SQL and Python for data analysis, validation, automation, or reporting is desired

Benefits

Comp & perks

Work flexibility
Learning and career development opportunities
Work-life balance
Technical credentials and certifications opportunities
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Up to 10% travel allowance/opportunity