Program Analyst

Gainwell Technologies

. Support program leadership in delivering high-quality services and deliverables for assigned commercial clients .

Posted 10/23/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $69,400 - $99,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client service and project management within the health insurance sector, applying strong analytical skills and knowledge of coordination of benefits processes to enhance operational performance and client satisfaction.

Highest-signal resume keywords

Health Insurance ExperienceProject ManagementCoordination Of Benefits ProcessesQuality Assurance ReviewsSQL And Python Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisQuality AssuranceProject CoordinationMedical Claims ProcessingAgile MethodologyWaterfall MethodologyLean MethodologyDocumentation Of DefectsCorrective Actions CoordinationPerformance Monitoring

Soft Skills

CollaborationCommunicationProblem-SolvingClient Relationship ManagementAttention To Detail

Industry Keywords

Client OperationsHealth PolicyBusiness-To-BusinessEligibility DataData ValidationProcess ImprovementInventory ManagementCross-Functional Team CollaborationService QualityOperational Performance

Tech Stack

Tools & technologies

PythonSQL

About the role

Key responsibilities & impact

Support program leadership in delivering high-quality services and deliverables for assigned commercial clients
Support client operations, client satisfaction, and the quality, accuracy, and timely delivery of client deliverables
Collaborate with cross-functional teams, managers, and client partners
Contribute to the development and application of controls, procedures, systems, and techniques
Perform analyses, investigations, and quality assurance reviews
Coordinate assigned projects of moderate complexity
Support client inventory management activities by applying established controls and quality assurance procedures
Coordinate with client engagement, operations, and technical/product teams to support issue resolution and communicate status
Apply operations and product knowledge to communicate client updates and support service quality and operational performance
Maintain client inventory management process knowledge and use data analysis and reporting to monitor performance, identify trends, and recommend improvements
Assist with troubleshooting pre- and post-implementation issues, product utilization, and inventory fallout
Review recurring and ad hoc client deliverables for accuracy, completeness, consistency, and timeliness
Document findings, coordinate corrections, track resolution, and identify preventive process improvements
Support development and execution of project and implementation plans
Apply knowledge of coordination of benefits processes to support internal and client discussions
Share process knowledge, product knowledge, and lessons learned with team members

Requirements

What you’ll need

6+ years of experience in health insurance, government, client service/business-to-business, or health policy
Experience with coordination of benefits processes, challenges, and solutions
2+ years of project management or project coordination experience
Experience using Agile, Waterfall, Lean, or similar methodologies
Bachelor’s degree in business administration, health care, or a related field
Experience working with medical claims, eligibility data, and databases
Experience performing quality assurance reviews, validating data and deliverables, documenting defects, and coordinating corrective actions
Working knowledge of SQL and Python for data analysis, validation, automation, or reporting is desired

Benefits

Comp & perks

Work flexibility
Work-life balance
Learning and career development
Technical credentials and certifications
Up to 10% travel opportunity
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies