Project Manager – Customer Experience Operations

Gainwell Technologies

. Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation .

Posted 9/21/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $92,900 - $132,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project management methodologies, including Catalyst and PMP, with a strong focus on budget development and control. Proven ability to lead project teams, communicate effectively with stakeholders, and drive successful project outcomes in health and human services.

Highest-signal resume keywords

Project ManagementPMP CertificationMedicaid ExperienceBudget DevelopmentLeadership and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project Management MethodologyProject PlanningProject TrackingProgram DefinitionSOW PreparationRisk MitigationProject Metrics MeasurementProject Scope DevelopmentProgram Objectives TranslationBusiness Development

Soft Skills

Clear CommunicationExecutive PresentationTeam LeadershipMotivational SkillsMentoring

Tools & Technologies

Project Management Software

Certifications & Qualifications

Certified Project Management Professional (PMP)

Industry Keywords

Health ServicesHuman ServicesMedicaidMedicareProject Lifecycle

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
Lead one or more large project management teams by breaking down larger technological programs and assisting with project staffing
Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines
Communicate with client, company and project team leadership; measure and share project metrics and status; recommend program changes
Create project schedules, program definitions, budgets and objectives across all project phases
Project manage across non-direct reports by escalating risks and implementing mitigation solutions
Prepare detailed SOWs and assist with new proposal efforts and business development

Requirements

What you’ll need

5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle
3 or more years of Medicaid or Medicare experience preferred
Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP)
Modern understanding of budget development, control and assurance methods, and project management software
Ability to lead and translate broader program objectives into clear and achievable project scope and milestones
Leadership to train, guide and mentor junior colleagues
Strong executive presentation and clear communication skills
Ability to communicate project priorities and motivate direct and indirect networks and stakeholders to action
Must use video cameras during all interviews and the initial week of orientation

Benefits

Comp & perks

Work flexibility
Learning and career development
Opportunities to travel through your work (0-10%)
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies