Project Manager – Customer Experience Operations

Gainwell Technologies

. Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation .

Posted 9/17/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $86,800 - $124,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex projects and programs through the full project management life cycle, with a strong focus on budget development, project planning, and stakeholder communication. Proven ability to lead teams, mentor junior colleagues, and drive project success in health and human services.

Highest-signal resume keywords

Project Management Professional (PMP)Medicaid ExperienceMedicare ExperienceProject Management MethodologyBudget Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningProject TrackingProgram DefinitionRisk ManagementSOW PreparationBusiness DevelopmentProject Metrics MeasurementProject Scope DefinitionProject Lifecycle ManagementProgram Objectives Translation

Soft Skills

LeadershipCommunicationMentoringPresentation SkillsMotivational Skills

Tools & Technologies

Project Management SoftwareBudget Control ToolsTracking Tools

Certifications & Qualifications

Certified Project Management Professional (PMP)

Industry Keywords

Health ServicesHuman ServicesProject ManagementProgram ManagementStakeholder Engagement

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Assist in keeping projects moving as Gainwell helps clients deliver better health and human services outcomes through technology and innovation
Lead one or more large project management teams by breaking down larger technological programs and assisting with project staffing
Spearhead project planning, tracking and oversight of assigned staff by providing direction and deadlines
Communicate with client, company and project team leadership, measuring and sharing project metrics and status
Recommend program changes as needed
Create project schedules, program definitions, budgets and objectives across all project phases
Manage projects across non-direct reports, escalate risks and implement mitigation solutions
Prepare detailed SOWs and assist with new proposal efforts and business development

Requirements

What you’ll need

5+ years of experience managing complex projects, programs or initiatives through a full project management life cycle
3 or more years of Medicaid or Medicare experience preferred
Expertise with project management methodology such as Catalyst or Certified Project Management Professional (PMP)
Modern understanding of budget development, control and assurance methods, and project management software
Ability to lead and translate broader program objectives into clear project scope and milestones
Leadership to train, guide and mentor junior colleagues
Strong executive presentation skills and clear communication
Ability to communicate project priorities and motivate direct and indirect networks and stakeholders to action
Remote-based within the United States

Benefits

Comp & perks

Work flexibility
Learning and career development opportunities
Opportunities to travel through your work (0-10%)
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Video cameras used during interviews and initial orientation week