Senior Business Analyst – BPM, Training, LMS

Gainwell Technologies

. Develop, maintain, and validate current- and future-state business process models, workflows, process documentation, and supporting materials .

Posted 9/19/2026full-timeRemote • Texas • United StatesSenior💰 $69,400 - $99,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business process modeling, operational readiness, and training development, with a strong ability to translate complex requirements into clear documentation and training materials. Proficient in SQL and relational databases, with a focus on process improvement and stakeholder engagement.

Highest-signal resume keywords

Business Process ModelingSQL SkillsTraining DevelopmentStakeholder EngagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisWorkflow DesignDocumentationProcess MappingData ValidationRelational DatabasesSOP DevelopmentJob Aids CreationOperational ReadinessChange Adoption

Soft Skills

FacilitationCommunicationCollaborationProblem-SolvingAttention to Detail

Industry Keywords

HealthcareMedicaidPublic-Sector OperationsEnterprise Environments

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Develop, maintain, and validate current- and future-state business process models, workflows, process documentation, and supporting materials
Facilitate workshops and working sessions with stakeholders, subject matter experts, product teams, and project teams
Gather requirements, document business processes, and assess operational impacts
Analyze process gaps, dependencies, risks, data touchpoints, and downstream impacts
Recommend improvements supporting efficient operations and successful implementations
Review system data, SQL-based extracts, database relationships, and business scenarios for process validation and operational readiness
Align process documentation, training content, and readiness materials with approved requirements and solution design
Collaborate on implementation planning, stakeholder engagement, communications, user readiness, and adoption of new processes
Manage assigned work independently, communicate project status and risks, and deliver within established timelines
Translate processes, requirements, system functionality, and procedures into training and readiness materials
Develop and maintain job aids, training guides, process maps, workflow documentation, SOPs, and enablement resources
Document role-based workflows, user access considerations, security impacts, and training requirements
Review deliverables for clarity, consistency, traceability, accuracy, and compliance with standards
Contribute to templates, standards, reusable assets, lessons learned, and knowledge repositories
Provide guidance, peer review, and knowledge sharing to less experienced analysts, modelers, and training resources
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in a related field or an equivalent combination of education and experience
6+ years of experience in business analysis, business process modeling, operational readiness, training development, system implementation, or related disciplines
Experience developing process models, workflow documentation, SOPs, training materials, job aids, and other business enablement deliverables
Ability to facilitate discussions with business stakeholders, subject matter experts, clients, and technical teams
Ability to translate business requirements, system functionality, and operational procedures into clear documentation and training content
Working knowledge of healthcare, Medicaid, public-sector operations, or similar enterprise environments preferred
Experience managing multiple priorities, meeting deadlines, and delivering high-quality work independently
Understanding of business process analysis, workflow design, and process improvement methodologies
Working knowledge of relational databases, data structures, data relationships, and system data
Basic to intermediate SQL skills, including data validation, query interpretation, and analysis of business process impacts
Familiarity with user access, security roles, permissions, and access controls
Strong analytical, process-mapping, documentation, and problem-solving skills
Excellent facilitation, communication, presentation, and stakeholder engagement abilities
Ability to organize and communicate complex information clearly and appropriately for the audience
Strong collaboration skills across business, technical, project, product, and training teams
High attention to detail, quality, consistency, and traceability
Ability to adapt to changing priorities and support process improvement, implementation, user readiness, and change adoption initiatives
Willingness to travel as needed for client or team support
Video cameras must be used during interviews and the initial week of orientation
Photo required during screening for verification throughout recruitment
Stable internet connection and quiet location required for screenings, interviews, and meetings
AI tools, virtual backgrounds/filters, and visual enhancements prohibited during interviews

Benefits

Comp & perks

Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Video cameras provided/required for interviews and initial orientation
Remote work options from most US locations and territories