Senior Manager, Pharmacy and Drug Rebate Services

Gainwell Technologies

. Oversee pharmacy operations teams, including drug rebate invoicing, collections, claims review, grievance and appeals, and related functions .

Posted 9/24/2026full-timeRemote • Florida • United StatesSenior💰 $101,300 - $144,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations management, including drug rebate invoicing, claims processing, and staff training. Proven ability to monitor KPIs, lead process improvements, and ensure compliance with industry standards.

Highest-signal resume keywords

Pharmacy Operations ManagementManaged Care ExperienceWorkforce Management ToolsStaff Training and DevelopmentKPI Monitoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Drug Rebate InvoicingClaims ReviewMedicaid Pharmacy Claims ProcessingPrior AuthorizationMedical BillingPerformance ReviewsOperations DocumentationProductivity MetricsSLA ComplianceProcess Improvement

Soft Skills

Excellent Communication SkillsOrganizational SkillsLeadership QualitiesCoaching SkillsMultitasking Ability

Tools & Technologies

MS Office SuiteExcelPDF Editing SoftwareWorkforce Management Software

Industry Keywords

Pharmacy Benefit ManagementManaged CareMedicaidOperational ActivitiesAudit Control

About the role

Key responsibilities & impact

Oversee pharmacy operations teams, including drug rebate invoicing, collections, claims review, grievance and appeals, and related functions
Monitor KPIs, SLAs, productivity metrics, and staffing levels to meet contractual obligations
Lead process improvement and efficiency initiatives
Hire, onboard, and train new pharmacy operations staff
Review and provide feedback on monthly and quarterly operations reports
Manage staff productivity and performance, including performance reviews and evaluations
Monitor staff attendance and timekeeping for accuracy and policy compliance
Coach staff and support skills development and professional growth
Ensure monthly and quarterly SLAs are accurate and completed on time
Keep pharmacy service policies and procedures up to date
Work with the account PBM Manager to update staff performance metrics
Prepare and maintain operations documentation
Develop management and client reports
Liaise with subject matter experts on industry best practices, process improvement, and customer service
Interact with internal and external stakeholders to achieve operations goals
Participate in project work-plan tasks and ensure compliance with audit control objectives
Lead or assist with special projects and ad hoc client requests
Foster a positive team environment and lead by example

Requirements

What you’ll need

Bachelor’s Degree or 5+ years of PBM experience
5+ years of managed care or Medicaid experience preferred
10+ years of experience in managing or supervising staff and performing human resource functions
Experience utilizing workforce management (WFM) and productivity tools
Strong MS Office Suite, Excel, and PDF Editing Software skills
Experience with Medicaid pharmacy claims processing, prior authorization, and/or medical billing preferred
Excellent verbal and written communication skills
Ability to communicate expectations clearly to the team and provide ongoing direction and feedback
Excellent organizational skills
Ability to track and prioritize operational activities on an ongoing basis
Strong leadership qualities to help with staff training, feedback, and coaching
Ability to remain approachable and effectively coach staff to performance goals
Ability to multitask, troubleshoot, and prioritize all functions and responsibilities

Benefits

Comp & perks

Work flexibility
Learning and career development
100% remote work
Flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies
Up to 20% travel to support key client meetings