Service Delivery Manager

Gainwell Technologies

. Manage and oversee account service delivery team operations .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $86,700 - $123,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing account service delivery teams within the healthcare technology industry, focusing on project management, client satisfaction, and team development.

Highest-signal resume keywords

Leadership ExperienceProject ManagementHealthcare Technology KnowledgeFinancial Budget ManagementTeam Motivation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementDemand ForecastingService Delivery ManagementWorkload PlanningClient Relationship Management

Soft Skills

Excellent Communication SkillsExecutive PresenceTeam LeadershipProblem Solving

Industry Keywords

Healthcare TechnologyService ImprovementAccount ManagementProposal SupportEmployee Training

About the role

Key responsibilities & impact

Manage and oversee account service delivery team operations
Ensure Gainwell products and services are delivered according to project schedules
Develop demand forecasts with account teams
Assist functional areas or departments in planning and delivering end-to-end services, including workload requirements
Navigate relationships between delivery and client groups
Identify service improvements to increase client satisfaction
Support proposal teams in integrating new, enhanced, and existing service offerings
Select and hire employees to support the team
Train employees to improve performance, development, and work products

Requirements

What you’ll need

Substantial leadership or supervisory experience in support services, project leadership or program management in a technology industry
Working understanding of the healthcare technology industry and products
Strong executive presence and excellent written and oral communication skills
Experience managing projects, financial budgets, and forecasting
Ability to lead and motivate diverse teams to deliver high-quality results and solve roadblocks
Video cameras must be used during all interviews and the initial week of orientation

Benefits

Comp & perks

Work flexibility
Learning and career development opportunities
Technical credentials and certifications
Generous, flexible vacation policy
Educational assistance
Leadership and technical development academies
401(k) employer match
Comprehensive health benefits
Occasional travel opportunities (0–10%)