Trainer Specialist

Gainwell Technologies

. Deliver engaging and interactive training sessions to new and existing call center agents .

Posted 10/8/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $51,700 - $73,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering engaging training sessions and developing interactive training materials tailored to diverse learning styles. Proficient in assessing training outcomes and providing post-training support to enhance employee performance.

Highest-signal resume keywords

Training DeliveryAdult Learning PrinciplesCurriculum DevelopmentPresentation SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training FacilitationInstructional DesignLearner Engagement TechniquesPerformance Metrics AssessmentVirtual Training Programs

Soft Skills

CollaborationAdaptabilityCommunication

Tools & Technologies

Training Materials DesignPresentation Software

Industry Keywords

Call Center TrainingField Services TrainingEmployee Skills Development

About the role

Key responsibilities & impact

Deliver engaging and interactive training sessions to new and existing call center agents
Deliver general training for field services teams and other departments
Facilitate virtual training programs to enhance employee skills and performance
Adapt training delivery to various learning styles and needs
Design visually engaging and interactive training materials and presentations using modern adult learning principles
Collaborate with the LKI training team, SMEs, and account leaders to ensure training materials are effective and user-friendly
Provide post-training support and resources to learners and call center leadership
Assess training outcomes through surveys, feedback, and performance metrics

Requirements

What you’ll need

3–5 years of experience as a trainer or facilitator
Passion for training and desire to facilitate in a virtual classroom environment
Strong presentation and interpersonal skills
Experience with adult learning principles and learner engagement techniques
Some experience with curriculum development, presentation, and instructional design

Benefits

Comp & perks

Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies