Training Specialist

Gainwell Technologies

. Deliver engaging and interactive training sessions to new and existing call center agents and general training for other departments such as field services teams .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $48,300 - $69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in delivering engaging training sessions and adapting content to various learning styles, with a strong focus on adult learning principles and learner engagement techniques. Proficient in curriculum development and instructional design to enhance employee skills and performance.

Highest-signal resume keywords

Training DeliveryAdult Learning PrinciplesCurriculum DevelopmentPresentation SkillsInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training FacilitationInstructional DesignCurriculum DevelopmentPerformance Metrics AssessmentVirtual Training Programs

Soft Skills

Interpersonal SkillsPresentation SkillsAdaptability

Industry Keywords

Call Center TrainingEmployee EngagementLearning StylesTraining MaterialsPost-Training Support

About the role

Key responsibilities & impact

Deliver engaging and interactive training sessions to new and existing call center agents and general training for other departments such as field services teams
Facilitate virtual training programs to enhance employee skills and performance
Adapt training delivery to various learning styles and needs
Design visually engaging and interactive training material and presentations using modern adult learning principles and varied learning needs
Collaborate with the LKI training team, SMEs, and account leaders to ensure training materials are effective and user-friendly
Provide post-training support and resources to learners and call center leadership
Assess training outcomes through surveys, feedback, and performance metrics

Requirements

What you’ll need

3 - 5 years of experience as a trainer or facilitator
Passion for training and desire to facilitate in a virtual classroom environment
Strong presentation and interpersonal skills
Experience with adult learning principles and learner engagement techniques
Some experience with curriculum development, presentation, and instructional design
Must be willing to work EST
Opportunity to work remote from anywhere in the US

Benefits

Comp & perks

Work flexibility
Learning and career development
Generous, flexible vacation policy
401(k) employer match
Comprehensive health benefits
Educational assistance
Leadership and technical development academies