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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on problem-solving, effective communication, and a deep understanding of iGaming, sports, and eSports products. Ability to work independently and collaboratively while maintaining a customer-first mindset.
Highest-signal resume keywords
Customer Support ExperienceStrong Written And Verbal Communication SkillsProblem-Solving SkillsIGaming KnowledgeFluency In Turkish, French, Spanish, Or Japanese
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceTechnical Issue ResolutionAccount ManagementPayment ProcessingProduct KnowledgeAttention To DetailOnline Tools ProficiencyCryptocurrency Knowledge
Soft Skills
Customer-First MindsetTeam CollaborationIndependenceCalm Under Pressure
Industry Keywords
IGamingSportsESportsLive Chat SupportEmail SupportPromotionsBetting Settlements
About the role
Key responsibilities & impact- Provide professional and efficient customer support via live chat and email
- Handle customer inquiries about deposits and withdrawals, payment methods, promotions, betting settlements, account questions, and company policies
- Investigate customer issues, identify appropriate solutions, and resolve concerns efficiently
- Assist with technical and account-related issues using clear step-by-step guidance
- Develop a strong understanding of Casino, Sports, and eSports products and internal processes and policies
- Maintain clear, accurate, and helpful communication
- Escalate issues to the appropriate team with all relevant information
- Collaborate with colleagues across different teams to provide a consistent customer experience
- Stay current with product updates, promotions, procedures, and other customer-impacting changes
- Work independently, prioritize tasks, and make sound decisions when handling customer requests
Requirements
What you’ll need- Previous experience in customer support, customer service, or a similar role
- Strong written and verbal English communication skills
- A customer-first mindset and a genuine interest in helping people
- Strong problem-solving skills and attention to detail
- Comfortable working with different software, systems, and online tools
- Ability to quickly learn new products, processes, and technologies
- Ability to remain calm and professional when handling challenging or complex customer situations
- Comfortable working independently while also being a strong team player
- Interest in iGaming, sports, eSports, or online gaming
- Cryptocurrency knowledge or previous experience is a plus
- Previous iGaming experience is a plus, but not required
- Additional fluency in Turkish, French, Spanish, or Japanese is a plus
- Willingness to work rotating shifts as part of a 24/7 support operation
Benefits
Comp & perks- Fully remote - work from anywhere in the world
- 25 days of PTO
- Equipment allowance
- Flexible remote working environment
- Opportunity to work with an international team across multiple markets