VIP Account Manager

Gamdom

. Build and maintain strong, long-term relationships with VIP players .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VIP management and customer success, leveraging player data and behavioral insights to enhance engagement and retention strategies. Proficient in building strong relationships and delivering personalized service in a fast-paced, international environment.

Highest-signal resume keywords

VIP Management ExperienceCustomer Success ExpertiseStrong Relationship-Building SkillsProficient in CRM PlatformsExcellent English Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Player Data AnalysisEngagement Strategy DevelopmentPromotions ManagementRetention Strategy ImplementationOrganizational Skills

Soft Skills

Proactive Problem-SolvingAttention to DetailEffective Communication

Tools & Technologies

IntercomDiscord

Industry Keywords

IGamingOnline GamingCryptoBettingHigh-Value Customer Environment

About the role

Key responsibilities & impact

Build and maintain strong, long-term relationships with VIP players
Act as a trusted point of contact and understand individual player preferences, expectations, and needs
Deliver highly personalized service across player interactions
Develop and implement personalized engagement strategies to strengthen loyalty and retention
Manage tailored rewards, promotions, and incentives based on player profiles and activity
Proactively engage VIP players to encourage continued engagement
Serve as primary contact across Intercom, Discord, email, and other communication platforms
Respond to requests and concerns promptly and professionally
Own issues through resolution and coordinate internally when required
Monitor player activity, preferences, and performance to identify engagement and retention opportunities
Use player data and behavioral insights to inform rewards, promotions, and communication decisions
Maintain accurate VIP interaction and player information records
Collaborate with Customer Support, Marketing, Promotions, Payments, and other internal teams
Coordinate exclusive offers, campaigns, and VIP player experiences
Share player feedback and insights to improve products and services

Requirements

What you’ll need

Proven experience in VIP management, account management, customer success, customer service, or a similar client-facing role
Experience within iGaming, online gaming, crypto, betting, or another high-value customer environment is highly desirable
Strong relationship-building and communication skills
Excellent written and verbal English communication skills
Strong organizational skills and ability to manage multiple VIP relationships simultaneously
Proactive, solution-oriented approach with strong attention to detail
Comfortable working with CRM and communication platforms such as Intercom and Discord
Ability to understand and work with player data and behavioral insights
Ability to work effectively in a fast-paced, international, and remote environment
Additional languages are a plus

Benefits

Comp & perks

25 days of paid time off
Equipment allowance to support your home working setup
Professional growth and development opportunities
Remote-first working environment with an international team
Performance-based incentives