Customer Service and Technical Support Representative

Gamma Comunicaciones

. Provide telephone support to Gamma customers .

Posted 10/10/2026full-timeTetouan • MoroccoJunior💰 €500 - €600 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication in both Spanish and English. Proficient in using MS Office tools to enhance customer support and improve processes.

Highest-signal resume keywords

Customer Service ExperienceFluent Spanish CommunicationMS Office ProficiencyProblem-Solving SkillsDynamic and Results-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProblem-SolvingBasic Computer SkillsMS OfficeConfiguration Issue Resolution

Soft Skills

Strong CommunicationEager to LearnTeam SpiritResourcefulnessAbility to Work Under Stress

Industry Keywords

Telephone SupportCustomer IncidentsProcess ImprovementsService to CustomersService to Distributors

About the role

Key responsibilities & impact

Provide telephone support to Gamma customers
Properly resolve customer incidents, configuration issues, and requests in accordance with established procedures
Use the available tools effectively to perform daily tasks
Suggest potential product and process improvements to the coordination team
Provide service to customers and distributors throughout Spain
Participate in a five-day initial training program as part of the selection process

Requirements

What you’ll need

Very high level of spoken and written Spanish
1–2 years of experience as a customer service representative
Reliable internet access
Dynamic, results-oriented professional
Problem-solving, customer-focused, and resourceful
Strong communicator, eager to learn, and able to work under stress
Excellent computer skills, including MS Office (Word, Excel, PowerPoint, Outlook, etc.)
Good team spirit
Basic computer skills and English proficiency would be an advantage in the selection process

Benefits

Comp & perks

8-hour shifts, Monday to Friday, from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m. (Spanish time); weekends off
Hybrid work arrangement (3 days on-site and 2 days from home)
Company-funded round-trip employee transportation (Tetouan–Tetouan Shore / Martil–Tetouan Shore)
Gross salary of MAD 4,771 + MAD 500 net transportation allowance + MAD 220 internet allowance
Total compensation of MAD 5,500 gross + a quarterly performance bonus of up to MAD 1,000, based on targets
6-month + 6-month contract, followed by a permanent contract (1-month probationary period)
Social benefits (CNSS, AMO, and supplementary private insurance)
Company equipment provided if required
Allowance to cover internet access costs
Salary review with the possibility of an increase once the position is established
Loyalty bonus based on length of service
Paid initial training, provided it is completed satisfactorily and the employment contract is signed and legalized