Outpatient Supervisor

Gateway Rehab

. Support the daily operations of Gateway Rehabilitation Center’s Telehealth services and Hope from Home Program .

Posted 9/15/2026full-timeRemote • Pennsylvania • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating telehealth services and managing patient care within substance use disorder treatment. Proficient in clinical documentation standards, insurance authorizations, and maintaining compliance with regulatory requirements.

Highest-signal resume keywords

Clinical Experience In Substance Use DisordersKnowledge Of Insurance AuthorizationsProficiency With Electronic Health RecordsStrong Crisis Assessment SkillsBachelor's Degree In Related Field

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Documentation StandardsTreatment PlanningProgress NotesDischarge PlanningPatient Tracking DatabasesTelehealth Clinical CommunicationCrisis InterventionSubstance Use Disorder Treatment PracticesScheduling CoordinationCompliance With Policy Standards

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong Organizational SkillsTime ManagementProblem-Solving Skills

Tools & Technologies

Telehealth PlatformsMicrosoft OfficeElectronic Health RecordsRelated Technology Systems

Certifications & Qualifications

CPR/First Aid CertificationPA Criminal Background CheckPA Child Abuse ClearanceFBI Fingerprinting Clearance2-Step TB Test

Industry Keywords

Substance Use DisorderHealth ServicesHuman ServicesPatient Support NeedsFunding ResourcesHIPAA ComplianceProfessional Ethical Standards

About the role

Key responsibilities & impact

Support the daily operations of Gateway Rehabilitation Center’s Telehealth services and Hope from Home Program
Coordinate patients and serve as a liaison among patients, clinical staff, providers, and funding resources
Review clinical documentation to ensure accuracy, completeness, and compliance with policy and regulatory standards
Track insurance authorizations and funding
Identify gaps in authorizations, funding contracts, service codes, documentation, and patient support needs
Maintain patient tracking databases
Support telehealth clinical communication
Attend clinical meetings
Help resolve scheduling or coverage concerns
Provide clinical treatment coverage when needed to support continuity of care

Requirements

What you’ll need

Bachelor’s degree from an accredited college with a major in chemical dependency, psychology, social work, counseling, nursing, or another related field
At least one year of clinical experience in a health or human service agency working directly with individuals with substance use disorders
Previous supervisory or management experience
Ability to work remotely with reliable high-speed internet
Knowledge of substance use disorder treatment practices and clinical documentation standards
Understanding of medical necessity, treatment planning, progress notes, and discharge planning requirements
Knowledge of insurance authorizations, funding sources, and payer requirements
Strong crisis assessment and intervention skills
Excellent written and verbal communication skills
Strong organizational, time management, multitasking, and problem-solving skills
Proficiency with electronic health records, telehealth platforms, Microsoft Office, and related technology systems
Ability to work independently in a remote environment while collaborating with clinical staff, providers, patients, and funding resources
Knowledge of confidentiality, HIPAA, and professional ethical standards
Pass a PA Criminal Background Check
Obtain PA Child Abuse and FBI Fingerprinting Clearances
Pass Drug Screen
Complete a 2-Step TB Test
Obtain CPR/First Aid Certification

Benefits

Comp & perks

Fully remote work arrangement
Reliable high-speed internet requirement for remote work
Minimal physical demands
Equal opportunity employer committed to diversity, equity, inclusion, and belonging