Director, DevOps, Support, Operations

GE Aerospace

. Keep the Defense and Systems Customer Experience application portfolio secure, reliable, and compliant .

Posted 10/28/2026full-timeRemote • Ohio • United StatesLead💰 $152,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing application operations, ensuring compliance with security standards, and leading teams in incident response and continuous improvement. Proficient in defining SLIs, SLOs, and managing vendor relationships while driving automation and operational discipline.

Highest-signal resume keywords

Application Operations ManagementIncident Command and Blameless Post-Incident ReviewsInfrastructure as Code StandardsVendor Relationship ManagementCMMC Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application Lifecycle ManagementVulnerability RemediationDisaster Recovery PlanningServiceNow ProficiencySLI and SLO DefinitionAWS Deployment ModelsOperational DisciplineLegacy SunsettingError BudgetsProduction Software Management

Soft Skills

Team LeadershipPerformance ManagementCoaching and DevelopmentCommunicationContinuous Improvement

Tools & Technologies

ServiceNowAWSPalantir FoundryHybrid CloudOn-Premise Deployment

Industry Keywords

CMMCFARDCMA Audit ReadinessCUIExport Control Obligations

Tech Stack

Tools & technologies

AWSCloudServiceNow

About the role

Key responsibilities & impact

Keep the Defense and Systems Customer Experience application portfolio secure, reliable, and compliant
Lead operations and application engineers and establish operational discipline for the portfolio
Own vulnerability remediation and high-priority application defects against BISO policies, scanning cadence, and severity SLAs
Ensure DSCX applications comply with the BISO’s D&S-wide program, including CMMC obligations
Maintain remediation backlogs with named owners and target dates; escalate blocked remediation
Reduce manual operational work and manage the automation backlog and burn-down
Set and enforce infrastructure-as-code standards
Engineer fixes and process changes to eliminate recurring incidents
Define and report SLAs, SLOs, and SLIs for uptime, latency, and vendor performance
Track, triage, and resolve product defects through ServiceNow
Lead blameless post-mortems and track action items to closure
Run Daily Visual Management for incident load, remediation aging, and defect status
Create roadmaps for retiring, rewriting, or absorbing legacy applications and reports into the AI product vision
Own migration plans, timelines, and stakeholder communication for sunsetting systems
Manage on-call rotations, escalation paths, Sev 1 incident response, disaster recovery, and business continuity plans
Own emergency contact lists
Manage vendor renewals, certifications, billing, and technical support relationships
Lead, coach, and develop the operations team, including hiring, performance management, and talent development
Establish a culture of ownership, blamelessness, and continuous improvement

Requirements

What you’ll need

Bachelor’s degree from an accredited university or college with minimum of 8 years of professional experience OR Associate’s degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience
Minimum 5 years of professional experience in Application Operations and IT
Legal authorization to work in the U.S.; employment visa sponsorship is not available
Ability to meet U.S. Person status requirements for access to U.S. export-controlled information
Deep expertise running production software at enterprise scale
Experience with SLI and SLO definition, error budgets, incident command, blameless post-incident reviews, and vulnerability remediation against severity SLAs
Fluency with AWS, hybrid cloud and on-premise deployment models, infrastructure as code, and ServiceNow
Palantir Foundry experience is a strong plus
Understanding of security operating models, policy, scanning cadence, and severity SLA standards
Experience with application lifecycle and legacy sunsetting, disaster recovery, and business continuity planning
Three or more years leading an operations, reliability, or infrastructure team, including hiring and performance management
Experience managing vendor relationships, renewals, and support commitments
Knowledge of FAR, DCMA audit readiness, CMMC, CUI, and export control obligations
Military experience is equivalent to professional experience

Benefits

Comp & perks

Medical, dental, vision, and prescription drug coverage
Health Coach access
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Aerospace Retirement Savings Plan
401(k) savings plan with company matching contributions
Company retirement contributions
Fidelity resources and planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability insurance
Life insurance
Paid time off for vacation or illness
Professional development
Relocation assistance
Annual discretionary bonus
Commission based on the plan
Up to 15% travel for vendor engagement and site support