Director, DevOps, Support, Operations

GE Aerospace

. Keep the Defense and Systems Customer Experience application portfolio secure, reliable, and compliant .

Posted 10/28/2026full-timeRemote • Ohio • United StatesLead💰 $152,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Application Operations and IT, with a strong focus on vulnerability remediation, incident management, and operational discipline. Proficient in managing teams, vendor relationships, and implementing infrastructure-as-code standards to enhance application security and reliability.

Highest-signal resume keywords

Application Operations ManagementVulnerability RemediationInfrastructure-As-Code StandardsSLI and SLO DefinitionServiceNow Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application Lifecycle ManagementDisaster Recovery PlanningIncident CommandBlameless Post-Incident ReviewAWS FluencyHybrid Cloud DeploymentOn-Premise DeploymentSecurity Operating ModelsVendor Relationship ManagementTechnical Support Management

Soft Skills

Team LeadershipPerformance ManagementCoaching and DevelopmentCommunication SkillsOperational Discipline

Tools & Technologies

ServiceNowPalantir FoundryInfrastructure as Code ToolsTicket Management SystemsAutomation Tools

Industry Keywords

FARDCMA Audit ReadinessCMMCCUIExport Control Obligations

Tech Stack

Tools & technologies

AWSCloudServiceNow

About the role

Key responsibilities & impact

Keep the Defense and Systems Customer Experience application portfolio secure, reliable, and compliant
Lead a team of operations and application engineers and establish operational discipline
Own vulnerability remediation and high-priority application defects across the portfolio
Manage remediation backlogs with named owners and target dates, escalating blocked remediation
Consolidate ticket management, software hygiene, patching, and vulnerability closure into a single team
Build and manage the automation backlog and reduce manual operational work
Set infrastructure-as-code standards and drive cause removal through engineering fixes and process changes
Own SLA, SLO, and SLI definitions and reporting for uptime, latency, and vendor SLAs
Track, triage, and resolve product defects through ServiceNow
Lead blameless post-mortems and track action items to closure
Run Daily Visual Management for the operations team
Create roadmaps for retiring, rewriting, or absorbing legacy applications and reports into the AI product vision
Own migration plans, timelines, and stakeholder communication for sunsetting systems
Own on-call rotations, escalation paths, Sev 1 incident response, disaster recovery, and business continuity plans
Manage vendor renewals, certifications, billing, and technical support relationships
Lead, coach, and develop the operations team, including hiring, performance management, and talent development
Lead a distributed team with hybrid and fully remote members
Travel up to 15% for vendor engagement and site support

Requirements

What you’ll need

Bachelor’s degree from an accredited university or college with minimum of 8 years of professional experience OR Associate’s degree with minimum of 11 years of professional experience OR High School Diploma with minimum of 13 years of professional experience
Minimum 5 years of professional experience in Application Operations and IT
Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future
Ability to prove U.S. Person status for access to U.S. export-controlled information: U.S. lawful permanent resident, U.S. citizen, asylee, or refugee
Deep expertise running production software at enterprise scale
Expertise in SLI and SLO definition with error budgets, incident command, blameless post-incident review, and vulnerability remediation against severity SLAs
Hands-on fluency with AWS, hybrid cloud, on-premise deployment models, infrastructure as code, and ServiceNow
Palantir Foundry experience is a strong plus
Understanding of security operating models, application lifecycle and legacy sunsetting, disaster recovery, and business continuity planning
Three or more years leading an operations, reliability, or infrastructure team, including hiring and performance management
Experience managing vendor relationships, renewals, and support commitments
Knowledge of FAR, DCMA audit readiness, CMMC, CUI, and export control obligations
Military experience is equivalent to professional experience

Benefits

Comp & perks

Annual discretionary bonus based on a percentage of base salary / commission based on the plan
Medical, dental, vision, and prescription drug coverage
Health Coach from GE Aerospace
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services
GE Aerospace Retirement Savings Plan
401(k) savings plan with company matching contributions and company retirement contributions
Fidelity resources and planning consultants
Tuition assistance
Adoption assistance
Paid parental leave
Disability insurance
Life insurance
Paid time-off for vacation or illness
Professional development
Relocation assistance