Senior Product Service Specialist – Water Heaters

GE Appliances, Recreational Living

. Serve as a primary technical resource for customers, distributors, dealers, and authorized service partners on water heater installation, operation, troubleshooting, and service questions .

Posted 10/22/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical product support and troubleshooting for water heaters, with strong analytical judgment and the ability to provide practical service guidance. Proficient in technical documentation and collaboration with cross-functional teams to improve service processes and product quality.

Highest-signal resume keywords

Licensed Master PlumberTechnical Product SupportTroubleshooting ExperienceTechnical Documentation ProficiencyField Service Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Water Heater InstallationHeat Pump TroubleshootingGas Water Heater ServiceElectric Water Heater SupportRoot-Cause AnalysisInstallation Instructions ApplicationWiring Diagrams InterpretationService Literature MaintenanceTechnical Guidance ProvisionProcess Improvement Evaluation

Soft Skills

Analytical JudgmentIndependent Work AbilityCustomer Support Orientation

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Technical DegreeTrade Program CertificationRelevant Trade CertificationHVAC CertificationElectrical Certification

Industry Keywords

Field ServiceTechnical SupportService OperationsProduct LaunchWarranty Issue Resolution

About the role

Key responsibilities & impact

Serve as a primary technical resource for customers, distributors, dealers, and authorized service partners on water heater installation, operation, troubleshooting, and service questions
Provide technical support for application questions, startup and commissioning concerns, troubleshooting, and escalated service issues
Support field and customer issue resolution through technical guidance and internal coordination
Gather data, identify issue patterns, and partner with engineering and quality teams on root-cause analysis
Evaluate recurring service and product issues and recommend corrective actions, guidance updates, or process improvements
Represent service perspectives in new product introductions, product changes, and issue-resolution discussions
Partner with engineering, quality, product management, sourcing, service, and sales teams
Support on-site or virtual technical training and troubleshooting
Review, edit, author, and maintain installation instructions, service literature, troubleshooting guides, wiring diagrams, bulletins, FAQs, product updates, and technical guidance
Track field and customer issue trends and support readiness for product updates and launches
Participate in service-process improvement, field-support effectiveness, and product-issue reduction projects
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma, GED, or equivalent
Completion of a technical degree, trade program, certification, or equivalent combination of education and relevant experience
Licensed Master Plumber
Minimum 5 years of relevant experience in field service, technical product support, troubleshooting, service operations, or a related technical discipline
Experience supporting, servicing, installing, or troubleshooting heat pump, gas, or electric water heaters
Ability to diagnose technical product issues and provide practical service guidance
Experience reading and applying installation instructions, service manuals, schematics, wiring diagrams, or troubleshooting materials
Ability to work independently with limited supervision
Strong technical and analytical judgment
Working knowledge of water heater products and service requirements
Proficiency with technical documentation and Microsoft Office tools
Must reside in the Central or Eastern Time Zone
Must be authorized to work in the U.S.
Preferred: experience across heat pump, gas, and electric water heater categories; distributor, dealer, servicer, or channel-partner support; relevant trade, plumbing, HVAC, gas, or electrical certification; technical documentation authorship; product launch, warranty issue resolution, or cross-functional escalation experience

Benefits

Comp & perks

Flexible work arrangement balancing individual, team, and organizational needs
25–50% domestic travel based on business need
Equal Opportunity Employer
Disability accommodations available
E-Verify participation and employment authorization support