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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a fast-paced call center environment, effectively communicating and educating patients on billing, insurance, and regulatory issues while maintaining compliance with relevant policies and regulations.
Highest-signal resume keywords
Customer Service ExperienceCommunication SkillsAccounts Receivable FunctionsCall Center OperationsRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accounts ReceivableCash CollectionAccount ResolutionDiscount ApplicationInstallment Plan ManagementBilling EducationInsurance ValidationFinancial Assistance ProgramsReport CompletionProblem Resolution
Soft Skills
Engaging ConversationsBuilding RapportDiplomatic ManagementAnticipating QuestionsCustomer Retention
Tools & Technologies
Billing SystemsRevenue Management Tools
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Call Center EnvironmentPatient AdvocacyCustomer Support PoliciesState RegulationsFederal Regulations
About the role
Key responsibilities & impact- Answer inbound phone calls and make outbound phone calls in a fast-paced call center environment
- Hold engaging conversations with patients and anticipate and answer questions
- Share information in patient-friendly language and build positive rapport
- Handle problematic patient interactions and resolve issues using a global approach
- Provide one-stop service and advocate for Geisinger patients regarding processes and functions
- Perform accounts receivable functions, including cash collection, account resolution, discount application, and installment plan management
- Communicate and assist with financial assistance programs
- Validate self-pay account status and insurance billing when necessary
- Manage undeliverable patient statements
- Coordinate with Revenue Management and Geisinger teams to support revenue management and patient satisfaction
- Work with staff, customers and management to determine technical solutions for business needs
- Educate patients on billing, insurance and regulatory issues
- Use various billing systems to support migration of new mergers and acquisitions
- Maintain compliance with federal and state regulations and internal policies
- Identify improvement opportunities and diplomatically manage up recommendations
- Complete assigned reports and projects and remain accountable for tasks
Requirements
What you’ll need- High School Diploma or Equivalent (GED) (Required)
- Minimum of 1 year related work experience (Required)
- Customer service experience (Preferred)
- Communication skills
- Customer retentions
- Customer service
- Customer support policies, standards and procedures
- Ability to work in a call center setting answering inbound and making outbound phone calls
- Ability to comply with departmental policies, state and federal regulations, and internal policies
- Ability to educate patients on billing, insurance and regulatory issues
- Work is typically performed in an office environment
Benefits
Comp & perks- Healthcare benefits for full-time and part-time positions from day one
- Vision coverage
- Dental coverage
- Domestic partner benefits
- Collaborative, cooperative and collegial work atmosphere