Manager, Capacity Management – Patient Access

Geisinger

. Provide strategic leadership and operational oversight for Project Managers and Design Architects .

Posted 11/11/2026full-timeRemote • Pennsylvania • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Epic applications, project management, and operational oversight while leading cross-functional teams to optimize patient access and streamline workflows. Proven ability to mentor staff, manage complex initiatives, and ensure compliance with organizational policies.

Highest-signal resume keywords

Epic Design, Build, And OptimizationProject ManagementLeadership And SupervisionAnalytical SkillsCross-Functional Project Delivery

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementEpic ApplicationsProcess RedesignCapacity OptimizationAmbulatory Access ManagementBudgetingStaff ManagementPerformance EvaluationsCritical ThinkingOrganizational Skills

Soft Skills

Mentoring SkillsCollaborationProblem-SolvingConflict Resolution

Tools & Technologies

CadenceAmbulatoryCheersDecision Tree Applications

Industry Keywords

Patient AccessWorkflow OptimizationGovernanceStandardized WorkflowsHealthcare Operations

About the role

Key responsibilities & impact

Provide strategic leadership and operational oversight for Project Managers and Design Architects
Lead enterprise-wide access and capacity optimization initiatives
Direct end-to-end process redesign to improve patient access and streamline workflows
Serve as a subject matter expert in Epic applications
Manage multiple large-scale, cross-functional projects simultaneously
Partner with operational, clinical, Template Management, and Patient Contact Center stakeholders
Lead and mentor a high-performing team
Establish project priorities and ensure successful delivery of complex initiatives
Chair the Access Design Review Group and oversee governance, standardized workflows, documentation practices, and enterprise design principles
Oversee daily operations, budgeting, staff management, and general operations of assigned teams
Monitor and maintain ambulatory access across the enterprise
Identify and mitigate barriers to ambulatory access and patient flow
Create a goal-oriented climate of collaboration, problem-solving, conflict resolution, and standard work
Coach employees to meet performance standards
Conduct performance evaluations, recruitment, hiring, and disciplinary actions as required
Ensure compliance with departmental and organizational policies and procedures

Requirements

What you’ll need

Pennsylvania resident
High School Diploma or Equivalent (GED) (Required)
Minimum of 2 years managerial/supervisory experience (Required)
Minimum of 7 years relevant experience (Required)
Advanced experience in Epic design, build, and optimization
Experience with Cadence, Ambulatory, Cheers, and Decision Tree applications
Leadership and supervision of teams
Project management and cross-functional project delivery
Strong analytical and organizational skills
Critical thinking
Mentoring skills
Ability to organize and manage projects and functions

Benefits

Comp & perks

Healthcare benefits for full-time and part-time positions from day one
Vision coverage
Dental coverage
Domestic partner benefits
Collaborative, cooperative, and collegial work atmosphere