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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, appointment scheduling, and insurance processing while adhering to HIPAA guidelines and maintaining confidentiality. Excels in customer service and communication to effectively support patient interactions and office operations.
Highest-signal resume keywords
Patient RegistrationAppointment SchedulingInsurance ProcessingCustomer ServiceHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Check-In ProceduresCash PostingMedical Record MaintenanceRegulatory Forms CompletionFinancial Obligation Communication
Soft Skills
CommunicationConfidentialityOffice Politics
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient Check-Out ProcessReferral AssistancePre-CertificationsPatient RightsProductivity Expectations
About the role
Key responsibilities & impact- Provides front line support to the department
- Coordinates and performs front line office activities
- Greets and registers incoming patients
- Supports the patient check-out process
- Schedules future and follow-up appointments, including specialty or ancillary services
- Checks patients in and verifies demographics
- Completes check-in procedures and monitors patient wait times
- Reads and interprets insurance responses
- Assigns primary, secondary, and tertiary insurance per encounter
- Provides disclosure and privacy information and obtains legal and financial signatures
- Communicates financial obligations and collects fees
- Completes regulatory forms with patients
- Processes messages regarding appointments, referrals, prescriptions, and complaints
- Notifies patients or guarantors of anticipated financial responsibility and collects payments
- Performs cash posting
- Works queues to resolve accounts timely
- Maintains productivity and quality expectations
- Performs medical record maintenance and releases
- Assists with referrals and pre-certifications
- Maintains patient recall and reschedule lists
Requirements
What you’ll need- High School Diploma or Equivalent (GED) (Required)
- Minimum of 1 year related work experience (Preferred)
- Clerical I
- Communication
- Customer Service
- Office Politics And Confidentiality
- Must maintain high regard for confidentiality
- Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights
Benefits
Comp & perks- 401(k) plan that includes automatic Geisinger contributions
- Free Care.com membership with discounted backup care for your loved ones
- Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care; Access free legal guidance, mental health visits, work-life support, digital self-help tools and more
- MyHealth Rewards wellness program to improve your health
- Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
- Atmosphere of collaboration, cooperation and collegiality