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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in nursing triage services, patient assessment, and care coordination, with a strong focus on delivering accurate clinical advice and education. Proficient in managing patient communications and documentation while adhering to clinical protocols and service recovery techniques.
Highest-signal resume keywords
Licensed Registered NurseNursing Triage ServicesPatient AssessmentBasic Life Support CertificationProficient Computer Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Nursing ExperiencePatient DocumentationDiagnostic Testing ResultsEmergency Treatment CoordinationClinical Protocols
Soft Skills
Patient EducationCommunication SkillsProblem-Solving
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePointMicrosoft TeamsWindows
Certifications & Qualifications
Basic Life Support CertificationSpecialty Certification
Industry Keywords
Patient Care CoordinationEmergency AppointmentsICU ExperienceED ExperienceService Recovery Techniques
About the role
Key responsibilities & impact- Provide nursing triage services and health advice to patients by phone and in person when applicable
- Assess patient acuity and determine the need for medical support
- Provide diagnostic testing results and education
- Deliver accurate, appropriate, and timely telephone and electronic messaging
- Provide protocol-driven clinical advice
- Assess patients by phone and document complaints, symptoms, relevant history, pharmacy, and contact information
- Initiate and coordinate emergency treatment when necessary
- Prioritize urgent calls and report pertinent information to triage providers
- Educate patients and families
- Schedule or facilitate emergency appointments
- Coordinate patient care and requests across departments, specialties, and sites
- Assist with orientation and training of new personnel
- Document patient and customer communications and respond promptly to needs
- Reinforce provider instructions and treatment-plan compliance
- Explain medical conditions
- Manage patient concerns using clinical protocols and service recovery techniques
- Complete and route patient documentation promptly
- Suggest process improvements and solutions
- Coordinate care and services with external organizations, including insurers, home health agencies, and medical facilities
Requirements
What you’ll need- Graduate from Specialty Training Program-Nursing (Required)
- Licensed Registered Nurse in Pennsylvania (Required)
- Basic Life Support Certification (Required)
- Minimum of 5 years of nursing experience (Required)
- BSN preferred
- ICU/ED experience preferred
- Specialty certification preferred
- Proficient computer skills
- Proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, Windows, and Teams
- Ability to work day/evening hours between 7:00 a.m. and 11:30 p.m. EST
- 36 scheduled hours weekly
- Every other weekend rotation and holiday rotation
Benefits
Comp & perks- Health, dental, and vision insurance
- Three medical plan choices, including expanded network options
- Pre-tax savings plans (FSA & HSA)
- Company-paid life, short-term, and long-term disability insurance
- 401(k) with automatic Geisinger contributions
- Generous PTO that accrues quickly
- Up to $5,000 in tuition reimbursement per calendar year
- MyHealth Rewards wellness program with financial incentives
- Adoption/fertility assistance
- Parental leave
- Military leave
- Care.com membership
- Employee Assistance Program (EAP), including mental health support, legal guidance, childcare/eldercare referrals, and more
- Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, and pet insurance
- Healthcare benefits for full-time and part-time positions from day one
- Domestic partner benefits
- Collaborative, cooperative, and collegial work atmosphere