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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in nursing triage services, patient assessment, and care coordination, with a strong focus on patient safety and effective communication. Proficient in utilizing clinical protocols and electronic documentation to enhance patient care and support interdisciplinary collaboration.
Highest-signal resume keywords
Licensed Registered Nurse (Pennsylvania)ICU/ED/Critical Care ExperienceBasic Life Support CertificationProficient Computer SkillsHealthcare Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Nursing Triage ServicesPatient AssessmentClinical ProtocolsDiagnostic TestingPatient DocumentationEmergency Treatment CoordinationPatient EducationProcess ImprovementClinical SkillsPatient Safety
Soft Skills
CommunicationTeam CollaborationPatient AdvocacyService Recovery TechniquesTraining and Orientation
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePointMicrosoft TeamsWindows
Certifications & Qualifications
Basic Life Support CertificationSpecialty Certification
Industry Keywords
HealthcarePatient Care CoordinationEmergency ServicesMedical DevicesClinical Education
About the role
Key responsibilities & impact- Provide nursing triage services and health advice by phone and in person when applicable
- Assess patient acuity and determine the need for medical support
- Provide diagnostic testing results and related education
- Manage accurate, appropriate, and timely telephone and electronic messaging
- Provide protocol-driven clinical advice
- Assess patients by phone and document chief complaints, symptoms, history, pharmacy, and contact information using established protocols
- Initiate and coordinate emergency treatment when necessary
- Prioritize urgent calls and report pertinent information to triage providers
- Educate patients and families
- Schedule or facilitate emergency appointments
- Coordinate patient care and requests across departments, specialties, and sites
- Assist with orientation and training of new personnel
- Document ongoing patient and customer communication and respond promptly to needs
- Reinforce provider instructions and treatment-plan compliance
- Explain medical conditions
- Manage patient concerns using clinical protocols and service recovery techniques
- Complete and route patient documentation in a timely manner
- Suggest process improvements and solutions
- Coordinate care and services with external organizations, including insurers, home health, and medical facilities
Requirements
What you’ll need- Graduate from Specialty Training Program-Nursing (Required)
- Licensed Registered Nurse (Pennsylvania)
- Basic Life Support Certification
- 5 years of nursing experience strongly preferred
- ICU/ED/Critical Care experience strongly preferred
- BSN preferred
- Specialty certification preferred
- Proficient computer skills
- Proficient with Microsoft Word, Excel, PowerPoint, SharePoint, Windows, and Teams
- Clinical skills
- Healthcare industry knowledge
- Medical devices and tools knowledge
- Patient safety knowledge
- Ability to work rotating day and night shifts, including 7a-7:30p or 7p-7:30a
- Every other weekend and holiday rotation
- Travel of less than 25% may be required for orientation/training, meetings, or other business needs
Benefits
Comp & perks- Health, dental, and vision insurance
- Three medical plan choices, including expanded network options
- Pre-tax savings plans (FSA & HSA)
- Company-paid life, short-term, and long-term disability insurance
- 401(k) with automatic Geisinger contributions
- Generous PTO that accrues quickly
- Up to $5,000 in tuition reimbursement per calendar year
- MyHealth Rewards wellness program with financial incentives
- Adoption/fertility assistance
- Parental leave
- Military leave
- Care.com membership
- Employee Assistance Program (EAP), including mental health, legal guidance, childcare/eldercare referrals, and more
- Voluntary benefits including accident, critical illness, hospital indemnity, identity theft protection, and pet insurance
- Healthcare benefits from day one for full-time and part-time positions
- Domestic partner benefits
- Atmosphere of collaboration, cooperation, and collegiality