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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and troubleshooting residential and light commercial power generation systems, including generators and controls. Proficient in coordinating technical projects, translating field needs into actionable requirements, and ensuring compliance with regulatory standards.
Highest-signal resume keywords
3+ Years Experience Supporting Power Generation SystemsExperience Reviewing Electrical DrawingsAbility to Diagnose Electrical and Mechanical IssuesFamiliarity with Communication ProtocolsExperience Coordinating Cross-Functional Technical Projects
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingElectrical Drawings ReviewGenerator ControlsPower Systems InstallationLoad Management SystemsEnergy Storage SystemsOscilloscope UsageElectrical Circuit KnowledgeNEC FamiliarityTechnical Documentation
Soft Skills
Project CoordinationStakeholder CommunicationProblem SolvingTeam CollaborationTechnical Guidance
Tools & Technologies
JiraMS Office SuiteOscilloscopesMetersCAN BusModbusTCP/IPRS485RS232Electrical Infrastructure
Certifications & Qualifications
Master ElectricianJourneyman ElectricianNABCEP PV AssociateNETANICETOEM Generator Certification
Industry Keywords
Residential Power GenerationLight Commercial Power GenerationBuilding CodesUL StandardsIEEE StandardsConstruction ManagementTechnical SupportField Applications EngineeringProduct ManagementContinuous Improvement
Tech Stack
Tools & technologiesAssemblyTCP/IP
About the role
Key responsibilities & impact- Investigate escalations from Applications Engineering, Field Applications Engineering, and Technical Support
- Track issues in Jira, coordinate resolution, and document outcomes
- Gather input from field teams, customers, and dealers
- Translate field needs into documented requirements and actionable work for Engineering and Product Management
- Lead larger technical projects from scope and requirements through implementation, validation, and closure
- Coordinate project priorities, milestones, and stakeholders
- Research regulatory requirements and review design and construction plans to support compliant installations and product adoption
- Develop scalable support tools and technical guidance for sales and field teams
- Provide subject matter expertise
- Review training materials, manuals, and technical content before publication
- Work across Engineering, Product Management, Service, Warranty, Quality, and Sales to improve product quality, installation success, and customer and dealer experience
Requirements
What you’ll need- Associate’s degree in electrical engineering, mechanical engineering, engineering technology, construction management, or a related technical discipline, or equivalent demonstrated technical experience
- 3+ years of hands-on experience supporting, installing, servicing, commissioning, or troubleshooting residential and light commercial generators and power systems, including motors and controls
- Experience reviewing electrical drawings, one-line diagrams, site plans, and installation documentation
- Valid driver’s license
- Ability to travel up to 10-20% within North America on an intermittent basis
- Preferred: Bachelor’s degree in a related technical discipline
- Preferred: 7+ years of experience with residential and light commercial power generation systems
- Experience with home standby generators, automatic transfer switches, load management systems, generator controls, energy storage systems, solar and energy storage inverters, and related electrical infrastructure
- Experience or familiarity with CAN bus, Modbus, TCP/IP, RS485, RS232, and similar communication protocols
- Ability to diagnose electrical, mechanical, communications, and controls issues in generator systems
- Experience coordinating cross-functional technical projects, documenting requirements, and translating field needs into product or process improvements
- Experience supporting field investigations, product validations, new product introductions, and continuous improvement
- Familiarity with generator manufacturer training or certifications, or industry licensure or credentials such as Master Electrician, Journeyman Electrician, NABCEP PV Associate, NETA, NICET, OEM Generator Certification, or equivalent
- Ability to interpret assembly and wiring diagrams and flowcharts
- Working knowledge of electronic and power circuits
- Familiarity with the NEC, building codes, and related construction standards
- Familiarity with UL and IEEE standards related to solar inverters
- Ability to use oscilloscopes, meters, and other general-purpose and specialized equipment
- Proficiency with MS Office Suite
Benefits
Comp & perks- Variable compensation including short term incentives
- Medical, dental and vision plans
- Life insurance
- Long-term disability
- Flexible spending and health savings accounts
- Accrued paid time off
- 8 paid Holidays
- 401(k) retirement benefits