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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in aftersales support for power generation equipment, with a strong focus on customer satisfaction, technical service management, and team leadership. Proficient in developing and executing strategies for dealer support, training, and operational efficiency.
Highest-signal resume keywords
Bachelor's Degree In Engineering7 Years Experience In Diesel Or Natural Gas Generators SupportPMP And Lean Six Sigma CertificationAdvanced Expertise In Engine Maintenance And ElectronicsExperience Using SAP Or Equivalent ERP
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical Service ManagementTroubleshootingEngine MaintenanceNatural Gas Fuel SystemsElectromechanical TechnologyMechanical DesignAC/DC CircuitryPower Generation SystemsWiring SchematicsConnection Diagrams
Soft Skills
LeadershipMentoringCollaborationDecision-MakingCommunication
Tools & Technologies
SAPSalesforce
Certifications & Qualifications
PMPLean Six SigmaCMRPCTSPCSMUptime Institute Credentials
Industry Keywords
Power Generation EquipmentAftersales SupportB2C ManufacturingData Center SLA RequirementsReciprocating-Engine GeneratorsTransfer SwitchesSpark-Ignited SystemsField Service TeamCustomer SatisfactionOperational Efficiency
Tech Stack
Tools & technologiesERPPMPSpark
About the role
Key responsibilities & impact- Deliver exceptional and comprehensive aftersales support for stationary power generation equipment
- Develop and manage parts and field support strategies
- Create and manage direct field support organizations
- Coordinate dealer support strategy
- Own the internal and external product training strategy
- Collaborate with product teams to resolve issues and enhance customer satisfaction
- Oversee a 24/7 consumer support operation of 100+ agents in a high-volume B2C manufacturing environment
- Drive performance across all support channels and meet key service metrics
- Lead process improvements and mentor team leaders
- Build, lead, and mentor a high-performing field service team
- Develop and execute regional dealer, training, and aftersales/parts support strategies
- Oversee troubleshooting and resolution of technical issues
- Implement strategies and processes that improve customer satisfaction and operational efficiency
- Drive initiatives to reduce downtime, optimize product performance, and improve service execution
- Partner with product development, sales, and technical support on issue resolution and product enhancements
- Maintain client and dealer relationships through communication, reporting, and performance metrics
Requirements
What you’ll need- Bachelor’s degree (or equivalent knowledge) in Engineering (Electrical preferred), Business Administration, or equivalent knowledge
- 7 years of experience in large diesel or natural gas generators product support, technical service management, or a related field
- 4 years of management-level experience
- Experience with large Data Center SLA requirements
- PMP and Lean Six Sigma certification
- Additional product support and service certifications (CMRP, CTSP, CSM)
- Uptime Institute credentials (ATD, ATS, AOP)
- 10+ years of experience with power generation equipment, including reciprocating-engine generators, transfer switches, and spark-ignited systems
- Advanced expertise in engine maintenance, natural gas fuel systems, electronics, electromechanical technology, and data center design
- Strong working knowledge of mechanical design, AC/DC circuitry, power generation systems, wiring schematics, and connection diagrams
- Highly skilled in troubleshooting and independent decision-making
- Experience using SAP or equivalent ERP and Salesforce
Benefits
Comp & perks- Health, dental, and vision insurance
- 401(k)
- Onsite gym
- Walking trails
- Café
- Free parking
- Employee activities
- Scheduled events throughout the year for employees and families
- Summer hours (Memorial Day – Labor Day)
- Volunteer Time Off program
- Charitable volunteer opportunities on company time
- Fun Days and company celebrations
- Product loan and discount programs