FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to manage parts orders using SAP, while effectively communicating with customers and shipping facilities. Possesses a focus on process improvement and mentoring within a teamwork-oriented environment.
Highest-signal resume keywords
Customer Service SkillsSAP KnowledgeOrder/Inventory ManagementBilingual SpanishProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SAP TransactionsOrder ManagementEngine Maintenance KnowledgeGenerator Maintenance KnowledgeElectrical AbilityMechanical AbilityDocumentation SkillsResearch SkillsProcess ImprovementInventory Management
Soft Skills
Professional CommunicationTeamwork OrientationAttention to DetailCalm Under PressureMentoring Skills
Tools & Technologies
Microsoft Office Suite
Certifications & Qualifications
Associate Degree
Industry Keywords
Service Parts InformationCustomer ContactsShipping FacilitiesContinuous ImprovementHigh-Stress Situations
About the role
Key responsibilities & impact- Provide accurate service parts information to the authorized dealer network
- Assist customers with questions, requests, and issues
- Research, document, track, and monitor customer requests and issues through resolution
- Administer inbound and outbound customer contacts using established procedures
- Maintain parts orders through standard to moderately complex SAP transactions
- Communicate with shipping facilities about order issues
- Achieve service metrics goals for customer contacts
- De-escalate customer contacts and transition inquiries beyond scope appropriately
- Maintain business and product knowledge through training and continuing education
- Mentor less experienced Parts Specialists
- Participate in process, policy, and continuous improvement initiatives
- Perform other assigned duties
Requirements
What you’ll need- Associate Degree or equivalent experience in relevant field
- 2 years related experience
- Basic knowledge of SAP
- Bilingual Spanish preferred
- Electrical or mechanical ability to read exploded views preferred
- Excellent customer service skills
- Professional verbal and written communication skills
- Solid order/inventory management skills
- Basic understanding of engine/generator maintenance schedules and requirements
- Solid knowledge of Microsoft Office Suite
- Solid problem-solving skills
- Ability to remain calm in high-stress situations
- Developing leadership competencies and process-improvement focus
- Ability to work independently with attention to detail
- Teamwork-oriented attitude
- Basic SAP knowledge
Benefits
Comp & perks- Competitive Benefits: Health, Dental, Vision, 401k and many more
- Scheduled events throughout the year for employees, current and retirees, to gather with families and co-workers
- Volunteer Time Off program for charitable volunteer opportunities on company time
- Fun Days and other employee celebrations and events
- Product loan and discount programs