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Assistant Manager, Retail Center – Dealer Experience
General Motors. Lead business ownership for the Retail Center application.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading cross-functional initiatives and translating dealer feedback into actionable product strategies. Proficient in managing vendor relationships, data integrations, and ensuring product adoption through effective communication and change management.
Highest-signal resume keywords
Cross-Functional LeadershipProduct ManagementDealer Network ExperienceData Integration KnowledgeAnalytical Problem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Vision DevelopmentRequirements GatheringUser Story CreationAcceptance Criteria DefinitionWorkflow ImplementationData Quality PracticesEnterprise Application KnowledgeAPIs UnderstandingChange ManagementBusiness Process Optimization
Soft Skills
Communication SkillsBusiness JudgmentStakeholder EngagementFeedback GatheringProblem-Solving
Certifications & Qualifications
Bachelor’s Degree in BusinessBachelor’s Degree in TechnologyBachelor’s Degree in AutomotiveBachelor’s Degree in Product Management
Industry Keywords
Retail Center ApplicationDealer Experience ApplicationsAutomotive IndustryDigital RetailCustomer-Facing Applications
About the role
Key responsibilities & impact- Lead business ownership for the Retail Center application.
- Translate dealer feedback, field observations, business strategy, and stakeholder input into product vision, roadmap priorities, requirements, user stories, acceptance criteria, and measurable outcomes.
- Partner with dealers to understand sales workflows, validate concepts, support pilots, gather feedback, and improve adoption.
- Coordinate cross-functional teams through discovery, requirements, design, development, integration, testing, launch, stabilization, and post-launch optimization.
- Define and prioritize capabilities across dealer experience applications, including inventory, trade, incentives, order information, communications, and deal-entry capabilities.
- Partner with vehicle inventory, pricing, incentives, and data teams on authoritative data, business rules, integrations, and data quality.
- Coordinate dependencies across dealer-facing applications and shared platforms, data sources, integrations, and services.
- Establish launch-readiness criteria covering requirements, access, data quality, testing, training, communications, support, monitoring, and operational handoff.
- Lead pilot, rollout, and change-management activities, including communications, enablement, feedback, issue triage, adoption tracking, and transition to steady-state support.
- Serve as a business escalation point and coordinate root-cause analysis, mitigation, corrective actions, and sustained resolution.
- Manage vendor and external-partner relationships.
- Provide updates on roadmap progress, milestones, risks, decisions, dependencies, launch readiness, and changes to leadership and stakeholders.
- Represent initiatives in cross-functional governance forums and maintain documented business decisions, trade-offs, and requirements.
- Identify opportunities to streamline manual work, eliminate redundant workflows, improve reliability, and simplify dealer and customer experiences.
Requirements
What you’ll need- Bachelor’s degree in business, technology, automotive, product management, or a related field.
- Four to six years of experience leading cross-functional initiatives, products, programs, business processes, or related work.
- Experience supporting the dealer retail network, automotive, digital retail, or customer-facing applications.
- Experience translating dealer and business needs into product priorities, requirements, workflows, and implementation plans.
- Experience delivering products or programs across business, design, engineering, data, and operations teams.
- Experience working directly with dealers or other end users to validate solutions and improve adoption.
- Strong analytical, problem-solving, business judgment, and communication skills.
- Working knowledge of enterprise applications, data integrations, APIs, and data-quality practices.
- Willingness to travel occasionally for dealer visits, cross-functional workshops, or other business needs.
- Must not require GM immigration sponsorship now or in the future.
- Must be able to report to the specified location at least 3 times a week, or at another frequency dictated by the manager.
- Required to travel less than 25% for this role.
Benefits
Comp & perks- Relocation benefits are available for candidates who qualify under company policy.
- Benefits supporting employee well-being at work and at home.
- Opportunities for career development and belonging within General Motors.
- Reasonable accommodations for applicants with disabilities.