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Audio Video Support Technician
General Motors. Provide day-to-day operational support for audio/video and collaboration services across meeting rooms, event spaces, and related environments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in audio/video support, troubleshooting, and collaboration technologies, with a strong focus on customer service and effective communication in high-pressure environments. Proficient in managing live events and ensuring quality control across various AV platforms and systems.
Highest-signal resume keywords
Audio/Video SupportVideo Conferencing TroubleshootingMicrosoft Teams RoomsBroadcast Equipment MaintenanceCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Audio/Video TroubleshootingVideo ConferencingUnified CommunicationsDigital Audio StreamingAV Hardware SupportPC Installation and ConfigurationLAN/WAN NetworkingChange ManagementProject CoordinationQuality Control Checks
Soft Skills
Effective CommunicationCustomer SupportMulti-Priority ManagementCollaborationProfessional Presence
Tools & Technologies
Cisco Collaboration ProductsMicrosoft Collaboration ToolsGoogle Collaboration ToolsAdobe Collaboration ProductsAV Peripherals
Industry Keywords
Broadcast SupportEvent SupportStreaming EnvironmentsTechnical FacilitiesHigh-Visibility Events
About the role
Key responsibilities & impact- Provide day-to-day operational support for audio/video and collaboration services across meeting rooms, event spaces, and related environments
- Support live and recorded events by operating video switchers and associated audio/video peripherals
- Troubleshoot and resolve audio, video, streaming, conferencing, and room-technology issues
- Perform routine maintenance on broadcast and collaboration equipment
- Coordinate repairs, replacements, upgrades, and escalations
- Monitor audio and video quality and perform quality-control checks
- Support collaboration platforms and products from Cisco, Microsoft, Google, Adobe, and other approved providers
- Assist with implementation and support of Core IT and partner-team solutions
- Create, update, and maintain SOPs, support documentation, and operational materials
- Provide direct customer support through remote troubleshooting, ticket handling, or onsite response
- Collaborate with operations, engineering, and end-user support teams
- Communicate status updates on issues, projects, and service activities to leadership and stakeholders
- Support continuous improvement through monitoring, issue follow-up, and corrective actions
- Maintain a professional presence during senior-leader meetings, high-visibility meetings, and time-sensitive events
Requirements
What you’ll need- Bachelor’s degree or equivalent practical experience
- Technical experience in audio/video, video conferencing, unified communications, broadcast support, or related collaboration technologies
- Experience troubleshooting video conferencing, audio systems, streaming environments, and related AV platforms
- Experience supporting commercial audio/video hardware and software
- Experience installing, configuring, and supporting PCs, peripherals, and network-connected devices
- Experience supporting live events, meeting technologies, or environments where reliable execution is critical
- Strong customer service skills and ability to communicate effectively with technical support teams
- Ability to work effectively in a fast-paced support environment and manage multiple priorities
- Experience with Microsoft Teams Rooms, unified communications platforms, and enterprise collaboration tools
- Experience with digital audio and video streaming technologies
- Familiarity with LAN/WAN-connected AV or conferencing environments
- Experience with broadcast equipment, technical facilities, or studio/event support environments
- Experience with change management, escalation management, and post-incident follow-up
- Experience supporting executive meetings or other high-visibility events
- Project coordination experience supporting AV deployments, refreshes, or service improvements
- Must not require GM immigration sponsorship now or in the future
Benefits
Comp & perks- Benefits supporting well-being at work and at home
- Potential eligibility for relocation benefits
- Equal employment opportunity and inclusive workplace
- Reasonable accommodations for applicants with disabilities