Business Solution Designer – People Service Center

General Motors

. Partner with HR, Operations, IT, and external technology providers to design and implement scalable, technology-enabled solutions .

Posted 11/5/2026full-timeSao Caetano do Sul • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing technology-enabled solutions, with a strong focus on process optimization, business analysis, and stakeholder engagement. Proficient in leveraging HR technology and automation to enhance service delivery and user adoption.

Highest-signal resume keywords

Business AnalysisProcess ImprovementHR Technology ImplementationData AnalysisCross-Functional Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Process MappingSolution DesignKPI DevelopmentWorkflow AutomationTechnology Implementation

Soft Skills

Analytical SkillsCommunication SkillsPresentation SkillsProblem-Solving Skills

Tools & Technologies

WorkdayServiceNowAIAutomation ToolsDigital Service Tools

Industry Keywords

HR OperationsShared ServicesCustomer ExperienceService Delivery ModelsWorkforce Planning

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Partner with HR, Operations, IT, and external technology providers to design and implement scalable, technology-enabled solutions
Lead initiatives from problem identification and process assessment through solution design, implementation, and adoption
Lead discovery sessions to identify opportunities, pain points, and future-state solutions
Map and optimize processes and translate business needs into requirements and implementation plans
Define success metrics and monitor adoption and business impact
Drive effective use of Workday, ServiceNow, AI, automation, workflow, and digital service tools
Create and maintain process maps, solution designs, business rules, and implementation recommendations
Lead business validation, testing, and stakeholder readiness activities
Partner with cross-functional teams to ensure solutions meet business needs and expected outcomes
Support go-live planning, user adoption, training, and post-implementation stabilization

Requirements

What you’ll need

Bachelor's degree in Business, HR, Information Systems, Engineering, or related fields; equivalent experience may be considered
Fluency in English, Spanish, and Portuguese
Experience in business analysis, process improvement, HR operations, shared services, or technology implementation
Ability to translate business needs into process, technology, or automation solutions
Experience working with cross-functional teams in a global environment
Strong analytical, communication, presentation, and problem-solving skills
Experience with HR technology, employee service platforms, AI, automation, and self-service solutions preferred
Knowledge of HR operations, shared services, customer experience, and service delivery models preferred
Experience with data analysis, KPIs, process optimization, and workforce planning preferred
Ability to lead workshops, testing activities, implementations, and continuous improvement initiatives preferred
Applicants may be required to successfully complete role-related assessments and/or pre-employment screening

Benefits

Comp & perks

Hybrid work arrangement
Opportunities to work on scalable, technology-enabled solutions
Employee inclusion and belonging initiatives
Reasonable accommodations for individuals with disabilities