Customer Literature Technical Writer

General Motors

. Develop, author, and proofread customer literature and owner’s manual content .

Posted 9/23/2026full-timeWarren • Michigan • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical writing, including the ability to develop and proofread customer literature and owner’s manuals while collaborating with engineering and regulatory teams. Proficient in managing content within authoring tools and adhering to strict production schedules.

Highest-signal resume keywords

Technical Writing ExperienceContent Management SystemsXML AuthoringProject ManagementAutomotive Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical WritingContent AuthoringResearch SkillsValidation ProcessesProcess Improvement

Soft Skills

Strong CommunicationOrganizational SkillsAttention to DetailTime ManagementInterpersonal Skills

Tools & Technologies

Google WorkspaceAI-Enabled ToolsEnterprise Content Management Systems

Industry Keywords

Automotive LiteratureSafety RequirementsLegal ComplianceRegulatory StandardsFMVSS

About the role

Key responsibilities & impact

Develop, author, and proofread customer literature and owner’s manual content
Manage the full authoring cycle within GM’s content management system
Research technical product information
Collaborate with engineering subject matter experts to ensure vehicle-specific content accuracy
Partner with safety, legal, and regulatory coordinators to identify and incorporate required text
Coordinate with proofers and editors to align with GM’s global writing style guidelines
Perform on-vehicle and bench validations
Review validation findings with engineering and the customer literature team
Identify and correct non-routine content, system, and process problems
Propose and lead process improvement initiatives
Assist with onboarding and training new team members
Maintain current training documentation
Maintain business records per GM record retention policy
Complete assigned work according to production schedules

Requirements

What you’ll need

Bachelor’s degree in English, Communications, Technical Writing, or a related field or equivalent technical experience
2+ years of technical writing experience
Strong command of the English language
Ability to communicate complex subject matter clearly, orally and in writing
Ability to work with general supervision and exercise independent judgment and decision-making
Strong organizational skills and attention to detail
Ability to multitask and manage multiple priorities without direct oversight
Proven time management skills
Ability to deliver in a production-based environment with strict deadlines
Comfort using AI-enabled tools while maintaining strong human judgment
Ability to learn and adapt to new technology platforms, including Google Workspace and content management and authoring tools
Strong interpersonal skills
Ability to work effectively in virtual and in-person environments
Ability to navigate a diverse global environment
Automotive knowledge or experience authoring automotive-related customer literature preferred
XML or DITA authoring experience preferred
Project management experience preferred
Enterprise content management systems experience preferred
Familiarity with safety, legal, and regulatory requirements such as FMVSS preferred

Benefits

Comp & perks

GM benefits supporting well-being at work and at home
Total Rewards resources
Reasonable accommodations for applicants with disabilities