Direct Ordering Operations Analyst

General Motors

. Manage the end-to-end Ship Direct ordering process, ensuring timely order fulfillment, delivery performance, and invoicing accuracy.

Posted 10/9/2026full-timeToluca • MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing the Ship Direct ordering process, ensuring timely order fulfillment and invoicing accuracy while leveraging advanced analytical skills to drive operational efficiency and process improvements.

Highest-signal resume keywords

Order Fulfillment ManagementAdvanced Microsoft Excel SkillsSQL Data AnalysisDashboard DevelopmentSupply Chain Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisProcess AutomationReportingInvoicing AccuracyOperational Risk ManagementTrend AnalysisCustomer Inquiry ResolutionInvoice ReconciliationOrder MonitoringPerformance Reporting

Soft Skills

Customer FocusProblem-SolvingEffective CommunicationRelationship ManagementAbility to Manage Multiple Priorities

Tools & Technologies

SQLMySQLDatabricksPower BIPower QueryExcel

Certifications & Qualifications

Power BI CertificationData Analytics CertificationSupply Chain Certification

Industry Keywords

Supply ChainLogisticsOrder FulfillmentDistributionOperational Efficiency

Tech Stack

Tools & technologies

MySQLSQL

About the role

Key responsibilities & impact

Manage the end-to-end Ship Direct ordering process, ensuring timely order fulfillment, delivery performance, and invoicing accuracy.
Monitor open orders, delivery commitments, ETA performance, and backorders, driving corrective actions when required.
Collaborate with suppliers, carriers, distributors, manufacturing plants, and internal stakeholders to resolve operational issues and service disruptions.
Investigate and address customer inquiries, claims, and operational escalations.
Validate and reconcile E-Coat invoices against purchase orders, shipment documentation, pricing, quantities, and SAP records.
Coordinate resolution of invoice discrepancies with suppliers, Purchasing, Finance, and manufacturing teams.
Maintain visibility of operational risks, outstanding issues, and critical cases, providing proactive communication and escalation.
Develop, maintain, and enhance operational dashboards and performance reports.
Analyze order, delivery, inventory, and invoicing data to identify trends, risks, and process improvement opportunities.
Automate recurring reporting and operational processes using Excel, SQL, Databricks, Power Query, Power BI, and other approved tools.
Translate data into actionable insights and recommendations for Operations, Supply Chain, Purchasing, Finance, and Sales teams.
Support month-end activities and deliver accurate reporting to leadership and key stakeholders.
Drive continuous improvement initiatives focused on operational efficiency, data quality, process standardization, and customer satisfaction.

Requirements

What you’ll need

Bachelor's degree in Industrial Engineering, Supply Chain, Logistics, Information Systems, Business Analytics, or any related field.
1+ years of experience in any related field.
Intermediate English proficiency.
Advanced Microsoft Excel skills, including data analysis and reporting.
Experience with SQL, MySQL, Databricks, Power BI, or similar analytics tools.
Experience developing dashboards, reports, and process automation solutions.
Strong customer focus and ability to effectively manage relationships with internal and external stakeholders.
Proven problem-solving skills with the ability to drive issues to resolution.
Knowledge of supply chain, distribution, logistics, or order fulfillment processes.
GM does not provide immigration-related sponsorship for this role; candidates must not require GM immigration sponsorship now or in the future.
Preferred: strong analytical skills; experience managing multiple priorities in a fast-paced environment; effective verbal and written communication skills; certifications in Power BI, Data Analytics, Supply Chain, or related disciplines.

Benefits

Comp & perks

Relocation benefits are available for candidates who qualify under company policy.
Hybrid work arrangement.
Reasonable adjustments/accommodations during the recruitment process.
Inclusive workplace and equal employment opportunities.