District Manager, Onstar & Loyalty

General Motors

. Serve as the primary advocate and trusted advisor for OnStar, GM software and subscription services, My GM Rewards, and GM Rewards Credit Cards within assigned dealerships .

Posted 10/6/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $95,200 - $126,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building relationships with dealership leadership and delivering training on OnStar and loyalty programs, while effectively communicating product benefits to enhance customer experience and dealership profitability.

Highest-signal resume keywords

Sales ExperienceCustomer Service ExperienceMicrosoft Office ProficiencyTraining and Coaching SkillsAutomotive Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Review ConductingTechnology TroubleshootingCustomer OnboardingDealer Action PlanningLoyalty Program Management

Soft Skills

Oral CommunicationWritten CommunicationTime ManagementRelationship BuildingPresentation Skills

Tools & Technologies

OnStarGM Mobile AppInternal PlatformsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft Copilot

Industry Keywords

Automotive IndustryDealership OperationsCustomer ExperienceBrand LoyaltySubscription Services

About the role

Key responsibilities & impact

Serve as the primary advocate and trusted advisor for OnStar, GM software and subscription services, My GM Rewards, and GM Rewards Credit Cards within assigned dealerships
Build relationships with dealer principals, general managers, sales leaders, and service leaders
Liaise between OnStar, GM vehicle brands, and assigned dealerships
Communicate how products and services improve customer experience, brand loyalty, and dealership profitability
Help dealerships use loyalty programs to retain and delight customers
Conduct monthly and quarterly performance reviews and create dealer action plans
Monitor Dealer, District, Zone, and Region performance against goals
Coach, train, and enable dealership leadership and frontline teams
Deliver live in-dealership and virtual training on OnStar, loyalty programs, connected vehicle technologies, customer onboarding, and delivery experiences
Troubleshoot OnStar, GM mobile app, and internal platform issues
Ensure customers complete technology setup, enrollment, and ongoing engagement
Collaborate with Vehicle Sales, Service & Marketing, Fleet and Commercial Sales, OnStar Digital Services, and Loyalty teams
Support product and feature launches and aligned dealer marketing and messaging
Resolve dealer and customer satisfaction issues
Share field feedback to improve programs, tools, and processes

Requirements

What you’ll need

2+ years of experience in sales and customer service
Bachelor’s degree or 4+ years of automotive industry experience in lieu of a degree
Ability to present information clearly and confidently in person and virtually
Willingness to work required hours in the assigned time zone, including occasional weekends and holidays
Strong Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, and Copilot
Comfort with technology and subscription services, including troubleshooting mobile app and internal platform issues
Strong time management skills
Exceptional oral and written communication and professional language, grammar, and tone
Ability and willingness to travel regularly throughout the territory
Must live in an approved city within the assigned territory or be willing to relocate
Must be able to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review
Must not require GM immigration sponsorship now or in the future

Benefits

Comp & perks

Bonus potential based on company performance, job level, and individual performance
Medical, dental, and vision benefits
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation and holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts