District Manager, Parts and Service

General Motors

. Drive aftersales performance across a defined region .

Posted 10/13/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong automotive industry knowledge and business acumen, with a focus on driving revenue growth through effective aftersales performance and customer experience management. Proficient in data analysis and strategic planning to enhance dealership operations and customer satisfaction.

Highest-signal resume keywords

Automotive Industry KnowledgeRevenue Growth StrategyCustomer Experience ManagementData Analysis and ReportingSales and Service Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRevenue GrowthCustomer RetentionOperational EfficiencyWarranty ProcessesBusiness PlanningKPI MonitoringService OperationsCustomer Care ProgramsMerchandising Strategies

Soft Skills

Trusted AdvisorLeadershipCommunicationProblem SolvingCollaboration

Tools & Technologies

Microsoft ExcelData Visualization Tools

Industry Keywords

Aftersales PerformanceCustomer SatisfactionDealership LeadershipSPACCACTACGoodwillPolicy RequestsNPSEV Training & Compliance

About the role

Key responsibilities & impact

Drive aftersales performance across a defined region
Partner with dealership leadership to execute GM Customer Care & Aftersales initiatives
Improve customer satisfaction and grow revenue
Own district performance across Revenue, Customer Retention, and Customer Experience
Act as a trusted advisor to dealer leadership
Drive revenue growth and achieve KPIs through Customer Care & Aftersales programs and initiatives
Lead standardized dealer contact processes focused on dealer priorities and GM performance objectives
Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic
Develop and execute annual Business Plans using data-driven strategic insights
Assess dealership performance, identify trends, and implement solutions improving operational efficiency and customer satisfaction
Resolve aftersales customer concerns involving SPAC, CAC, TAC, Goodwill, Warranty, and Policy Requests
Monitor and achieve KPIs including SRT objectives, NPS, Customer Retention, STS compliance, and EV Training & Compliance
Report directly to the Zone Manager, Parts and Service
Travel at least 50% or more on a frequent basis to dealerships within the assigned territory

Requirements

What you’ll need

Bachelor’s Degree or equivalent professional experience
3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred
Ability to travel up to 50% to different locations within your territory
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
Must currently reside within the West Texas territory including Lubbock, Midland, McAllen, El Paso, or be willing to relocate to Midland, Lubbock, or a surrounding area approved by leadership within 60 days of the start date
GM does not provide immigration-related sponsorship for this role; applicants must not need GM immigration sponsorship now or in the future
Must be able to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review

Benefits

Comp & perks

Relocation benefits are available for candidates who qualify under company policy
GM benefits supporting well-being at work and at home (specific benefits are provided via Total Rewards resources)