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General Motors

District Manager, Parts and Service

General Motors

. Drive aftersales performance across a defined region .

Posted 9/21/2026full-timeRemote • Minnesota • United StatesMid-LevelSenior💰 $105,600 - $140,700 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in driving aftersales performance and revenue growth through strategic partnerships and data-driven insights. Proficient in managing customer satisfaction and operational improvements within the automotive industry.

Highest-signal resume keywords
Automotive Industry KnowledgeRevenue Growth StrategiesCustomer Experience ManagementData Analysis and ReportingConsultative Selling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Sales OperationsService OperationsWarranty ProcessesBusiness Plan DevelopmentKPI MonitoringFixed Operations AnalysisData-Driven InsightsOperational ImprovementsDealer Contact ProcessesCustomer Retention Strategies
Soft Skills
Consultative InfluenceStrategic Partnership DevelopmentAutonomous Decision-MakingCustomer Concern ResolutionLeadership
Tools & Technologies
Microsoft ExcelData Visualization ToolsDealer Operating ReportsFixed Operations Analysis Tools
Industry Keywords
Aftersales PerformanceCustomer Care InitiativesService Lane TrafficNPSSTS ComplianceEV Training ComplianceMotor Vehicle Report

About the role

Key responsibilities & impact
  • Drive aftersales performance across a defined region
  • Partner with dealership leadership to execute GM Customer Care & Aftersales initiatives
  • Improve customer satisfaction and grow revenue
  • Leverage data-driven insights, operational expertise, and consultative influence to deliver measurable results
  • Demonstrate ownership of district performance across revenue, customer retention, and customer experience
  • Advise dealer leadership and foster strategic partnerships
  • Drive revenue growth and achieve KPIs through CCA programs and initiatives
  • Lead standardized dealer contact processes focused on dealer priorities and GM objectives
  • Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic
  • Develop and execute annual Business Plans
  • Assess dealership performance, identify trends, and implement targeted operational improvements
  • Manage priorities autonomously and make decisions driving business outcomes
  • Resolve aftersales customer concerns involving SPAC, CAC, TAC, goodwill, warranty, and policy requests
  • Monitor KPIs including SRT objectives, NPS, customer retention, STS compliance, and EV training and compliance
  • Apply expertise in automotive parts and service systems, dealer operating reports, fixed operations analysis tools, profit department structures, and consultative selling
  • Report directly to the Zone Manager, Parts and Service

Requirements

What you’ll need
  • Bachelor’s Degree or equivalent professional experience
  • 5+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth
  • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred
  • Ability to travel up to 50% to different locations within the territory
  • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
  • Must currently reside within the territory or be willing to relocate to Minnesota or a surrounding area approved by leadership within 60 days of the start date
  • Must be legally authorized to work without GM immigration sponsorship now or in the future
  • Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review

Benefits

Comp & perks
  • Incentive pay program with payouts based on company performance, job level, and individual performance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Retirement savings plan
  • Sickness and accident benefits
  • Life insurance
  • Paid vacation and holidays
  • Tuition assistance programs
  • Employee assistance program
  • GM vehicle discounts
  • Relocation benefits for candidates who qualify under company policy