District Manager, Parts & Service

General Motors

. Drive aftersales performance across a defined region .

Posted 9/29/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong automotive industry knowledge and business acumen, with a focus on driving aftersales performance, customer satisfaction, and revenue growth. Proficient in data analysis and reporting to monitor KPIs and implement operational improvements.

Highest-signal resume keywords

Automotive Industry KnowledgeSales and Service OperationsData Analysis and ReportingCustomer Experience ManagementKPI Monitoring and Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRevenue GrowthCustomer RetentionService OperationsWarranty ProcessesBusiness PlanningOperational ImprovementCustomer SatisfactionStrategic PartnershipsPerformance Assessment

Soft Skills

Autonomous Decision-MakingLeadershipCommunicationProblem-SolvingCollaboration

Tools & Technologies

Microsoft ExcelData Visualization Tools

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Aftersales PerformanceCustomer CareDealership MarketingService Lane TrafficKPINPSSTS ComplianceEV TrainingMotor Vehicle ReportHouston, TX

About the role

Key responsibilities & impact

Drive aftersales performance across a defined region
Partner with dealership leadership to execute GM Customer Care & Aftersales initiatives
Improve customer satisfaction and grow revenue
Drive district performance across Revenue, Customer Retention, and Customer Experience
Advise dealer leadership and foster strategic partnerships
Execute CCA programs and initiatives to achieve KPIs
Lead standardized dealer contact processes
Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic
Develop and execute annual Business Plans
Assess dealership performance, identify trends, and implement targeted operational and customer satisfaction improvements
Manage priorities and make autonomous decisions that drive business outcomes
Resolve aftersales customer concerns involving SPAC, CAC, TAC, Goodwill, Warranty, and Policy Requests
Monitor KPIs including SRT objectives, NPS, Customer Retention, STS compliance, and EV Training & Compliance
Report directly to the Zone Manager, Parts and Service
Travel frequently to dealerships within the assigned territory

Requirements

What you’ll need

Bachelor’s Degree or equivalent professional experience
5+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred
Ability to travel up to 50% to different locations within your territory
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
Must currently reside within the territory or be willing to relocate to Houston, TX or a surrounding area approved by leadership within 60 days of the start date
Must not require GM immigration sponsorship now or in the future
Ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review

Benefits

Comp & perks

Benefits and Total Rewards resources available from day one
Workplace accommodations for applicants with disabilities
Inclusive, non-discriminatory workplace