District Manager – Parts & Service

General Motors

. Drive aftersales performance across a defined region .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving aftersales performance and customer satisfaction within the automotive industry, leveraging data-driven insights to develop and execute business plans. Proficient in analyzing dealership operations and implementing strategies to enhance revenue growth and customer retention.

Highest-signal resume keywords

Automotive Industry KnowledgeCustomer Experience ManagementData Analysis and ReportingSales and Service OperationsKPI Monitoring and Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRevenue GrowthCustomer RetentionFixed Operations AnalysisConsultative SellingWarranty ProcessesBusiness Plan DevelopmentPerformance AssessmentService OperationsDealership Marketing Strategies

Soft Skills

Strategic Partnership DevelopmentCustomer Satisfaction ImprovementProblem SolvingCommunicationLeadership

Tools & Technologies

Microsoft ExcelData Visualization ToolsFixed Operations Analysis Tools

Industry Keywords

Aftersales PerformanceCustomer Care InitiativesDealership LeadershipService Lane TrafficKPI AchievementNPS MonitoringEV Training ComplianceMotor Vehicle Report Review

About the role

Key responsibilities & impact

Drive aftersales performance across a defined region
Partner with dealership leadership to execute GM Customer Care & Aftersales initiatives
Improve customer satisfaction and grow revenue
Report to the Zone Manager, Parts and Service
Own district performance across revenue, customer retention, and customer experience
Advise dealer leadership and foster strategic partnerships
Execute CCA programs and initiatives to achieve KPIs
Lead standardized dealer contact processes
Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic
Develop and execute annual business plans using data-driven insights
Assess dealership performance, identify trends, and implement solutions improving efficiency and customer satisfaction
Resolve aftersales customer concerns involving SPAC, CAC, TAC, goodwill, warranty, and policy requests
Monitor KPIs including SRT objectives, NPS, customer retention, STS compliance, and EV training and compliance
Apply expertise in automotive parts and service operations, dealer operating reports, fixed operations analysis tools, profit department structures, and consultative selling

Requirements

What you’ll need

Bachelor’s Degree or equivalent professional experience
3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred
Ability to travel up to 50% to different locations within the territory
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
Must currently reside within New Hampshire and northern Massachusetts or be willing to relocate to Manchester, NH or a surrounding area approved by leadership within 60 days of the start date
Must not require GM immigration-related sponsorship now or in the future
Must be legally able to operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review

Benefits

Comp & perks

Relocation benefits available for candidates who qualify under company policy
GM benefits supporting employee well-being at work and home
Inclusive workplace and equal employment opportunity protections
Reasonable accommodations for applicants with disabilities