District Manager, Parts & Service

General Motors

. Drive aftersales performance across a defined region .

Posted 10/14/2026full-timeRemote • Oklahoma • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving aftersales performance and revenue growth through strategic partnerships with dealership leadership. Proficient in analyzing dealership operations and implementing data-driven solutions to enhance customer satisfaction and retention.

Highest-signal resume keywords

Automotive Industry KnowledgeCustomer Experience ManagementRevenue Growth StrategiesData Analysis and ReportingKPI Monitoring and Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesService OperationsWarranty ProcessesCustomer RetentionBusiness PlanningOperational EfficiencyData-Driven InsightsPerformance AnalysisRevenue ManagementCustomer Care Programs

Soft Skills

Strategic AlignmentDecision MakingProblem SolvingAutonomous ManagementAdvisory Skills

Tools & Technologies

Microsoft ExcelData Visualization Tools

Industry Keywords

Aftersales PerformanceCustomer SatisfactionDealership MarketingService Lane TrafficNPSSTS ComplianceEV TrainingMotor Vehicle Report

About the role

Key responsibilities & impact

Drive aftersales performance across a defined region
Partner with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue
Own district performance across Revenue, Customer Retention, and Customer Experience
Act as a trusted advisor to dealer leadership and foster strategic alignment
Drive revenue growth and achieve KPIs through Customer Care & Aftersales programs and initiatives
Lead standardized dealer contact processes focused on dealer-specific priorities and GM performance objectives
Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic
Develop and execute annual Business Plans using data-driven strategic insights
Assess dealership performance, identify trends, and implement solutions that improve operational efficiency and customer satisfaction
Manage priorities autonomously and make decisions that drive business outcomes
Resolve aftersales customer concerns, including SPAC, CAC, TAC, Goodwill, Warranty, and Policy Requests
Monitor and achieve KPIs including SRT objectives, NPS, Customer Retention, STS compliance, and EV Training & Compliance
Report directly to the Zone Manager, Parts and Service
Travel frequently to dealerships within the assigned territory

Requirements

What you’ll need

Bachelor’s Degree or equivalent professional experience
3+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred
Ability to travel up to 50% to different locations within your territory
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
Must currently reside within the territory of North Oklahoma or be willing to relocate to Oklahoma City or a surrounding area approved by leadership within 60 days of the start date
Must not require GM immigration sponsorship now or in the future
Ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review

Benefits

Comp & perks

Relocation benefits are available for candidates who qualify under company policy
GM employee benefits supporting well-being at work and at home
Inclusive workplace and belonging-focused culture
Reasonable accommodations for applicants with disabilities