District Manager, Parts & Service

General Motors

. Drive aftersales performance across a defined region .

Posted 9/23/2026full-timeRemote • Nevada • United StatesMid-LevelSenior💰 $105,600 - $140,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving aftersales performance and customer satisfaction through data-driven insights and strategic partnerships with dealership leadership. Proficient in analyzing operational performance and implementing targeted improvements to achieve key performance indicators.

Highest-signal resume keywords

Aftersales Performance ManagementAutomotive Industry KnowledgeData Analysis and ReportingCustomer Experience ManagementSales and Service Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisRevenue GrowthFixed-Operations AnalysisConsultative SellingKPI MonitoringBusiness Plan DevelopmentService OperationsWarranty ProcessesCustomer Retention StrategiesMerchandising Strategies

Soft Skills

Autonomous Decision-MakingTrusted AdvisorProblem ResolutionCollaboration with LeadershipCustomer Relationship Management

Tools & Technologies

Microsoft ExcelData Visualization ToolsDealer Operating ReportsPerformance Analysis Tools

Industry Keywords

Customer Care InitiativesService Lane TrafficNPS ComplianceEV Training ComplianceSPACCACTACGoodwill RequestsPolicy Requests

About the role

Key responsibilities & impact

Drive aftersales performance across a defined region
Partner with dealership leadership to execute GM Customer Care & Aftersales initiatives
Improve customer satisfaction and grow revenue
Drive district performance across revenue, customer retention, and customer experience
Act as a trusted advisor to dealer leadership
Execute CCA programs and initiatives to achieve KPIs
Lead standardized dealer contact processes
Analyze dealership marketing and merchandising strategies and recommend ways to increase service lane traffic
Develop and execute annual Business Plans using data-driven insights
Assess dealership performance, identify trends, and implement targeted operational and customer satisfaction improvements
Manage priorities and make autonomous decisions that drive business outcomes
Resolve aftersales customer concerns involving SPAC, CAC, TAC, goodwill, warranty, and policy requests
Monitor and achieve KPIs including SRT objectives, NPS, customer retention, STS compliance, and EV training and compliance
Apply expertise in service and parts operations, dealer operating reports, fixed-operations analysis tools, profit department structures, and consultative selling
Report directly to the Zone Manager, Parts and Service
Travel frequently to dealerships within the assigned territory

Requirements

What you’ll need

Bachelor’s Degree or equivalent professional experience
5+ years of experience in Sales, Service, or Operations with a proven track record of driving revenue growth
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management highly preferred
Ability to travel up to 50% to different locations within the territory
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
Must currently reside within the territory or be willing to relocate to Las Vegas/Henderson, Nevada or an approved surrounding area within 60 days of the start date
Must be able to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review
Must not require GM immigration sponsorship now or in the future

Benefits

Comp & perks

Bonus potential through an incentive pay program based on company performance, job level, and individual performance
Medical, dental, and vision benefits
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation and holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts
No relocation benefits; relocation costs are the selected candidate’s responsibility