District Service Manager Team Lead – CCA Field Operations

General Motors

. Lead, coach, and develop the distributed Remote District Parts & Service team .

Posted 10/7/2026full-timeWarren • Michigan • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing remote teams, utilizing performance data to drive service improvements and customer satisfaction. Proficient in managing dealer operations and implementing effective processes for enhanced operational execution and business results.

Highest-signal resume keywords

Team LeadershipCustomer Experience ManagementPerformance Data AnalysisDealer Operations UnderstandingContinuous Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance Data AnalysisService Operations ManagementWarranty AdministrationProcess ImplementationChange LeadershipOperational ExecutionVirtual TrainingCross-Functional Program ManagementRemote Coverage ModelsParts Performance Reporting

Soft Skills

CommunicationCoachingNegotiationConflict ResolutionTrust Building

Tools & Technologies

Dealer Success ToolGlobal ConnectCustomer Case-Management PlatformsWarranty SystemsAnalytics Tools

Industry Keywords

Automotive RetailOEM Field OperationsService and Parts ProcessesCustomer SatisfactionRetention

About the role

Key responsibilities & impact

Lead, coach, and develop the distributed Remote District Parts & Service team
Set team priorities, operating routines, service expectations, and accountability
Own the remote-dealer coverage strategy, including differentiated support for larger, higher-volume, or higher-opportunity dealers
Partner with Zone Managers, District Managers, regional leaders, customer experience teams, warranty and policy partners, field service engineering, training, and home-office teams
Translate dealer, customer, and operational data into prioritized action plans improving service performance, parts results, customer satisfaction, retention, and revenue
Establish processes for triaging inbound requests, escalating complex concerns, documenting actions, and closing the loop with dealers and field partners
Build proactive dealer engagement through virtual consultations, follow-up, targeted outreach, virtual meetings, and selective in-person support
Establish feedback loops to identify dealer and customer pain points, root causes, and corrective actions
Enable accurate support for warranty administration, customer assistance, service operations, field actions, and dealer policies and procedures
Share field-tested practices through coaching, onboarding, job aids, virtual learning, and team forums
Develop career paths and capability-building opportunities for team members
Monitor team and dealer performance using agreed metrics and tools
Communicate insights, risks, decisions, and progress to senior leaders
Lead special assignments, pilots, and process improvements

Requirements

What you’ll need

Bachelor’s degree in business, operations, or management or equivalent professional experience
5+ years of progressive experience in automotive retail, service or parts, OEM field operations, customer experience, warranty administration, or related fields
Experience leading people, distributed teams, multi-site operations, or complex cross-functional programs
Ability to use performance data and customer or dealer feedback to identify root causes, set priorities, and drive measurable action
Understanding of dealer operations, service and parts processes, and the relationship between operational execution, customer experience, and business results
Ability to travel up to 25%
Ability to work effectively in a remote or hybrid environment using virtual collaboration tools
Experience supporting remote coverage models, virtual service, virtual training, or digital customer and dealer processes
Experience with continuous improvement, change leadership, operating-model design, or standardized process implementation
Familiarity with Dealer Success Tool, Global Connect, customer case-management platforms, warranty systems, parts-performance reporting, or related analytics tools
Strong communication, facilitation, coaching, negotiation, and conflict-resolution skills
Ability to build trust and influence across dealer partners, field teams, senior leaders, and corporate functions
Ability to manage competing priorities, make sound decisions with incomplete information, and follow through on commitments
Must not require GM immigration sponsorship now or in the future
Ability to legally operate a motor vehicle on a regular basis
Must successfully complete applicable role-related assessments and/or pre-employment screening, where required

Benefits

Comp & perks

Relocation benefits are available for candidates who qualify under company policy
Benefits supporting employee well-being at work and at home
Reasonable accommodations for applicants with disabilities