Field Service Engineer

General Motors

. Provide third level, on-site support for escalated automotive technical issues through GM Technical Assistance Center and FSE Dispatch Center processes .

Posted 10/16/2026full-timeDallas • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive hands-on experience in automotive service and vehicle diagnostics, with a strong focus on customer satisfaction and effective communication. Capable of providing specialized training and managing technical issues in a fast-paced environment.

Highest-signal resume keywords

Automotive Service ExperienceVehicle DiagnosticsCustomer Satisfaction ManagementASE Master Technician CertificationMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle RepairDiagnostic ToolsTechline ToolsPico Scope ProficiencyWarranty Management

Soft Skills

Excellent CommunicationTime ManagementSelf-MotivatedProactive ApproachTraining Development

Tools & Technologies

MS Office ApplicationsTechline ApplicationsInternet CommunicationsWireless CommunicationsComputer Hardware Setup

Certifications & Qualifications

ASE A1-A9 CertificationMaster Technician CertificationT1-T8 CertificationL1 CertificationL2 CertificationL3 Certification

Industry Keywords

Automotive Technical SupportWarranty Expense ReductionDealership ManagementField Product ReportsService Readiness

About the role

Key responsibilities & impact

Provide third level, on-site support for escalated automotive technical issues through GM Technical Assistance Center and FSE Dispatch Center processes
Respond immediately to dispatch cases involving vehicle-down or potential repurchase situations
Diagnose and direct repairs on customer vehicles to mitigate repurchase qualification and reduce warranty expense
Maintain working relationships with District Manager Parts and Service, Regional Business Resource Managers, GM Business Resource Center, GM regional management, Vehicle/Powertrain Brand Quality, and Engineering
Respond to customers seeking vehicle repurchase and gather information on high-risk repurchase-potential vehicles
Review and improve dealership comeback processes and service readiness
Review Preliminary Information bulletins and notify TAC Escalation Team Agents of authorized field-fix information
Conduct ad-hoc dealership training on Techline tools, applications, diagnostic tools, and equipment
Own dealership concerns and resolve Techline tool problems and dispatched customer issues by phone or at dealership locations
Report dealership State of Health regarding service readiness
Support technician recruitment and retention through Technician Pipeline options
Build and maintain relationships with dealership management, especially Service departments
Provide Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering
Support BBB arbitration hearings and lemon-law legal cases
Provide warranty waste-reduction suggestions to FSE Leadership and BQM Team
Represent GM as the primary field resource and spokesperson for automotive technical product information

Requirements

What you’ll need

3 plus years of extensive hands-on Automotive Service Department, vehicle diagnostic or vehicle repair experience
Possession of a valid driver’s license and a clean driving record
Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook (or equivalent e-mail/calendar app)
Ability to manage, resolve, document, and close dispatch cases in the required time-frame
Ability to work with minimal direction and be responsible for self-training to maintain and increase skills
A history of maintaining customer satisfaction in a territory with multiple customer locations is desired
Ability to create and provide specialized training
Excellent communication skills and time management to successfully prioritize and deliver critical services
Self-motivated with a proactive approach to meeting and exceeding customer expectations
Ability to travel up to 75%
Preferred: Proficient user of Pico Scope
Preferred: Computer hardware set-up, internet and wireless communications experience
Preferred: ASE A1-A9 plus Master Technician certification, or T1-T8 plus Master Technician certification, or L1, L2 and L3
Preferred: Knowledge of LAN/WAN IT infrastructure

Benefits

Comp & perks

Benefits available from day one
Total Rewards resources supporting employee well-being at work and home
Inclusive workplace and equal employment opportunities
Reasonable accommodations for applicants with disabilities