Field Service Engineer

General Motors

. Provide on-site professional automotive and business support to GM retail and wholesale communities .

Posted 11/12/2026full-timeRemote • California • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive hands-on experience in automotive dealership service and vehicle diagnostics, with a strong ability to provide technical support and training. Proficient in managing customer relationships and resolving complex automotive issues while ensuring service readiness and compliance.

Highest-signal resume keywords

Automotive Dealership Service ExperienceVehicle DiagnosticsTechnical SupportCustomer Relationship ManagementASE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle RepairDiagnostic ToolsTechline ToolsPico Scope ProficiencyMS Office Applications

Soft Skills

Excellent CommunicationTime ManagementSelf-MotivatedProactive Approach

Tools & Technologies

LAN/WAN IT InfrastructureComputer Hardware SetupWireless Communications

Certifications & Qualifications

ASE A1-A9 CertificationMaster Technician CertificationT1-T8 CertificationL1, L2, L3 Certification

Industry Keywords

Warranty Expense ReductionDealer Technician RecruitmentField Product ReportsBBB Arbitration SupportService Readiness

About the role

Key responsibilities & impact

Provide on-site professional automotive and business support to GM retail and wholesale communities
Provide third-level on-site support for escalated automotive technical issues
Diagnose and direct repairs on customer vehicles to reduce repurchase risk and warranty expense
Respond to dispatch cases involving vehicle-down or potential repurchase situations
Collaborate with District Manager Parts and Service, Regional Business Resource Managers, the Business Resource Center, GM Engineering, and quality teams
Gather information on high-risk repurchase-potential vehicles and assist dealerships
Review and improve dealership comeback processes and service readiness
Review Preliminary Information bulletins and communicate authorized field-fix information
Conduct ad hoc dealership training on Techline tools, applications, diagnostic tools, and equipment
Resolve dealer concerns and Techline tool problems using available resources
Address customer problem-resolution needs by phone or at dealership locations
Report dealership state of health and service readiness
Support dealer technician recruitment and retention efforts
Build and maintain relationships with dealership management and service departments
Provide wholesale technical product support and represent GM in the field
Produce Field Product Reports for Vehicle/Powertrain Brand Quality Managers and GM Engineering
Support BBB arbitration hearings and legal cases, including lemon-law lawsuits
Recommend warranty waste reductions to FSE Leadership and the BQM Team

Requirements

What you’ll need

2-5+ years of extensive hands-on Automotive Dealership Service Department, vehicle diagnostic or repair experience
Valid driver’s license and clean driving record
Proficient in MS Office applications: Word, PowerPoint, Excel, Outlook, or equivalent email/calendar application
Ability to manage, resolve, document, and close dispatch cases within required timeframes
Ability to work with minimal direction and self-train to maintain and increase skills
Ability to create and provide specialized training
Excellent communication and time-management skills
Self-motivated and proactive approach to meeting and exceeding customer expectations
Must live in the assigned territory or relocate to Simi Valley, Valencia, or Northridge, California, within a 30-mile radius
Must be able to travel at least 50% frequently
Must be legally authorized to work without GM immigration sponsorship now or in the future
Must legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review
Preferred: 10+ years of hands-on automotive dealership service, vehicle diagnostic, or repair experience
Preferred: Proficiency with Pico Scope
Preferred: 10+ years of customer handling, support, sales, administrative, computer, or related business skills
Preferred: Computer hardware setup, internet, and wireless communications experience
Preferred: ASE A1-A9 plus Master Technician certification; T1-T8 plus Master Technician certification; or L1, L2, and L3 certification
Preferred: Knowledge of LAN/WAN IT infrastructure

Benefits

Comp & perks

Relocation benefits available for candidates who qualify under company policy
Benefits supporting employee well-being at work and at home
Inclusive workplace and career development opportunities