Field Service Engineer

General Motors

. Provide on-site professional automotive, business, and computer technical support to GM retail and wholesale communities .

Posted 10/22/2026full-timeRemote • Massachusetts • United StatesSeniorLead💰 $69,000 - $107,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive hands-on automotive dealership service experience, proficiency with GM Essential Service tools, and the ability to provide specialized training and technical support. Strong communication and relationship-building skills are essential for collaborating with dealership management and resolving technical issues.

Highest-signal resume keywords

Automotive Dealership Service ExperienceGM Essential Service ToolsState Automotive Technician CertificationsData Bus Diagnostic ToolsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle Diagnostic ExperienceRepair ExperienceTroubleshooting IT HardwareDispatch Case ManagementTechnical Support

Soft Skills

Relationship BuildingTime ManagementSelf-TrainingProblem Resolution

Tools & Technologies

MS Office ApplicationsGM Global ConnectPico ScopeGM Service Training CollegeLAN/WAN IT Infrastructure

Certifications & Qualifications

State Automotive Technician CertificationsASE CertificationsMaster Technician Certifications

Industry Keywords

Automotive Technical SupportWarranty Expense ReductionDealership Comeback ProcessesField Product ReportsGM Customer Assistance Operations

About the role

Key responsibilities & impact

Provide on-site professional automotive, business, and computer technical support to GM retail and wholesale communities
Diagnose and direct repairs on customer vehicles to reduce vehicle repurchases and warranty expense
Provide third-level, on-site support for automotive technical and Techline issues escalated through GM support centers
Respond immediately to vehicle-down and potential-repurchase dispatch cases
Collaborate with GM District Managers-Aftersales, Regional CAM, BRSM, Business Resource Center, regional service management, Vehicle/Powertrain Brand Quality, and Engineering
Review dealership comeback processes and help implement compliant processes where needed
Review Preliminary Information bulletins and communicate authorized field-fix information
Conduct dealership training on Techline tools, applications, diagnostic tools, and equipment
Troubleshoot dealership service-department IT hardware and Techline tool problems through resolution
Address dealership customer problem-resolution needs by phone or at dealership locations
Report dealership service-readiness “State of Health” and support technician recruitment and retention
Develop relationships with GM management and engineering as a field resource and spokesperson for automotive technical and Techline product information
Submit Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering
Support Better Business Bureau arbitration hearings and legal cases, including lemon-law lawsuits
Provide warranty waste-reduction suggestions to FSE Leadership and the BQM Team

Requirements

What you’ll need

Must currently live within the Andover, Massachusetts territory or be willing to relocate to the Andover, MA area
100% USA geographic mobility is required for this and all future field moves
Extensive hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Knowledge and experience with GM Essential Service tools
State Automotive Technician Certifications as required by state/local law; if relocated, certification in the new state within one month
Valid driver’s license and clean driving record
Proficiency with MS Office applications: Word, PowerPoint, Excel, and Outlook or equivalent email/calendar application
Ability to manage, resolve, document, and close dispatch cases within required timeframes
Ability to build and maintain relationships with dealership management teams
Ability to work with minimal direction and self-train
Ability to create and provide specialized training
Excellent communication and time-management skills
Must not require GM immigration sponsorship now or in the future
Must be legally able to operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review
Willingness to travel at least 50% or more frequently
Preferred: 10 or more years of hands-on automotive dealership service or equivalent vehicle diagnostic and repair experience
Preferred: Vocational, technical, associate, or bachelor’s degree
Preferred: GM Comeback Process and GM Customer Assistance Operations knowledge
Preferred: Data Bus Diagnostic Tools, Pico Scope, GM Global Connect, GM Service Training College, GM vehicle control systems, LAN/WAN IT infrastructure
Preferred ASE certifications and Master Technician certifications as specified (A1-A9, B2-B5, T1-T8, L1-L3)
Preferred completion of GM Service Training requirements, GM Master Technician status, and GM World Class Technician credentials

Benefits

Comp & perks

Relocation benefits for candidates who qualify under company policy
Incentive pay program with payouts based on company, job-level, and individual performance
Medical, dental, and vision benefits
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation and holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts