Field Service Engineer

General Motors

. Provide on-site professional automotive and business support to GM retail and wholesale communities .

Posted 9/24/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $82,500 - $126,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive hands-on experience in Automotive Dealership Service Departments, with strong capabilities in vehicle diagnostics, repair, and customer support. Proficient in training dealership staff and managing technical issues while maintaining effective communication and problem resolution.

Highest-signal resume keywords

Automotive Dealership Service ExperienceVehicle DiagnosticsCustomer SupportTraining DevelopmentASE Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vehicle RepairTechnical Issue ResolutionDispatch Case ManagementWarranty Expense ReductionService Readiness Review

Soft Skills

Excellent CommunicationTime ManagementSelf-MotivatedProactive ApproachProblem Resolution

Tools & Technologies

MS Office ApplicationsTechline ToolsPico ScopeDiagnostic ToolsComputer Hardware Setup

Certifications & Qualifications

ASE A1-A9 CertificationMaster Technician CertificationT1-T8 CertificationL1, L2, and L3 Certification

Industry Keywords

Automotive Technical SupportDealership ManagementWarranty ManagementCustomer HandlingLAN/WAN IT Infrastructure

About the role

Key responsibilities & impact

Provide on-site professional automotive and business support to GM retail and wholesale communities
Diagnose and direct repairs on customer vehicles to mitigate potential repurchases and reduce warranty expense
Provide third-level on-site support for escalated automotive technical issues
Respond to dispatch cases involving vehicle-down or potential-repurchase situations
Collaborate with District Manager Parts and Service, Regional Business Resource Managers, the Business Resource Center, GM Engineering, and other regional and national teams
Review and improve dealership comeback processes and service readiness
Review Preliminary Information bulletins and communicate authorized field-fix information
Conduct dealership training on Techline tools, applications, diagnostic tools, and equipment
Own dealership concerns and drive problem resolution through closure
Address customer problem-resolution needs by phone or at dealership locations
Report dealership service-readiness status to help prevent buybacks
Support dealer technician recruitment and retention efforts
Build and maintain relationships with dealership management, especially service departments
Represent GM as a field resource and spokesperson for automotive technical product information
Provide Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering
Support Better Business Bureau arbitration hearings and legal cases, including lemon-law lawsuits
Provide warranty-waste reduction suggestions to FSE Leadership and the BQM Team

Requirements

What you’ll need

2-5 years of extensive hands-on Automotive Dealership Service Department, vehicle diagnostic, or repair experience
Valid driver’s license and clean driving record
Proficiency with MS Office applications: Word, PowerPoint, Excel, and Outlook (or equivalent email/calendar app)
Ability to manage, resolve, document, and close dispatch cases within the required timeframe
Ability to work with minimal direction and self-train to maintain and increase skills
Ability to create and provide specialized training
Excellent communication and time-management skills
Self-motivated with a proactive approach to meeting and exceeding customer expectations
Must live in the assigned territory or relocate to Irvine/Costa Mesa within a 30-mile radius
Must be able to travel at least 50% on a frequent basis
Must be legally authorized to work without GM immigration-related sponsorship now or in the future
Must be legally able to operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review
Preferred: 10+ years of hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience
Preferred: Proficiency with Pico Scope
Preferred: 10+ years of customer handling, support, sales, administrative, computer, or other applicable business skills
Preferred: Computer hardware setup, internet, and wireless communications experience
Preferred: ASE A1-A9 plus Master Technician certification; T1-T8 plus Master Technician certification; L1, L2, and L3
Preferred: Knowledge of LAN/WAN IT infrastructure

Benefits

Comp & perks

Bonus potential based on company, job-level, and individual performance
Medical, dental, and vision benefits
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation and holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts
Relocation benefits for candidates who qualify under company policy