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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in warranty process support and dealership service systems, leveraging data analysis and strategic thinking to drive performance improvements. Proven ability to coach and counsel stakeholders while delivering effective training and maintaining compliance with service standards.
Highest-signal resume keywords
Warranty Process SupportGlobal Warranty Management System (GWM)Data Analysis and VisualizationStrong Problem-Solving SkillsExcellent Written and Verbal Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Warranty Data MonitoringService Policies and Procedures KnowledgeField Action AnalysisProcess Improvement ImplementationAutomotive/Technical Degree5+ Years in Service or WarrantyAdvanced Computer Data SkillsBusiness Planning SkillsResults-Oriented MindsetBilingual English & Spanish
Soft Skills
Relationship ManagementConflict ResolutionSelf-MotivatedProactive InitiativeAdaptability
Tools & Technologies
Global Warranty ManagementData Reporting ToolsService Training Standards ComplianceWarranty Support Center CollaborationDealer Business Center Coordination
Industry Keywords
Automotive IndustryDealership Service SystemsWarranty AdministrationField ActionsService Club Meetings
About the role
Key responsibilities & impact- Provide warranty process support to dealers
- Monitor warranty data and directly contact dealers to review Job Cards, observe dealer processes, and recommend improvements
- Serve as a trusted advisor to dealership leadership
- Coach and counsel field team members and dealerships on warranty activities, requirements, resources, and improvement opportunities
- Serve as a subject matter expert on GM Service Policies and Procedures and the Global Warranty Management System (GWM)
- Respond to questions submitted through the regional warranty mailbox and other media
- Lead warranty issue escalation and resolution for matters up to $50,000
- Coordinate stakeholders as needed during issue resolution
- Deliver training on warranty processes and functional execution at dealerships
- Support regional warranty training sessions
- Present warranty topics at Service Club meetings for District Managers of Parts and Service and dealer groups
- Coach dealerships on feedback from the Warranty Parts Center
- Partner with Brand Quality Managers on issue identification, resolution, and follow-through
- Collaborate with the Warranty Support Center and Dealer Business Center to promote effective and consistent warranty administration
- Counsel dealerships on achieving 100% completion of Field Actions before vehicle delivery
- Support compliance with Service Training Standards
- Assist with Field Action and recall-related questions
- Analyze field findings, develop action plans, and present practical options and recommendations to senior leadership
Requirements
What you’ll need- Bachelor’s degree in Automotive/Technical, Business, related fields or equivalent professional experience
- 5+ years of experience in Service, Warranty, or Operations
- Knowledge and understanding of dealership service systems and processes
- Experience using Global Warranty Management and related service platforms
- Strong problem solving skills with an innovative mentality
- Proficiency in data analysis, reporting, and visualization tools
- Ability to travel up to 75%
- Must possess and maintain the ability to legally operate a motor vehicle in accordance with the licensing requirements of the states in which work is performed
- MBA or advanced degree preferred
- Excellent written and verbal communication skills
- Proven ability to leverage data and analytics to identify insights, solve complex problems, and drive business performance
- Strong strategic thinking and business planning skills
- Demonstrated ability to build and maintain effective relationships with internal and external stakeholders
- Results-oriented mindset with a track record of driving performance, leading change, and delivering measurable outcomes
- Ability to manage multiple priorities, adapt to ambiguity, and thrive in a fast-paced, evolving environment
- Strong problem-solving skills with the ability to identify root causes, develop solutions, and implement process improvements
- Self-motivated and proactive, with the initiative to take ownership and drive continuous improvement
- Customer-focused approach with strong conflict resolution and relationship management skills
- Bi-lingual English & Spanish
- Advanced computer data and analytics skills
Benefits
Comp & perks- Benefits supporting employee well-being at work and at home
- Total Rewards resources
- Inclusive workplace and belonging initiatives
- Reasonable accommodations for job applicants with disabilities