Fixed Operations Specialist

General Motors

. Empower a cohesive and adaptable team of Zone and District Managers integrating parts and service functions .

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in automotive industry operations, focusing on parts and service management, customer experience, and performance improvement. Proven ability to drive revenue growth and execute strategic initiatives while managing relationships across multiple teams.

Highest-signal resume keywords

Automotive Industry KnowledgeFixed Operations ManagementCustomer Experience ImprovementKPI Performance ManagementTraining and Coaching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementWarranty AdministrationPerformance AnalysisBusiness PlanningAction Plan Development

Soft Skills

Relationship ManagementProblem-SolvingDecision-MakingStrategic ThinkingAdaptability

Tools & Technologies

Dealer Performance ToolsFinancial Reporting Tools

Certifications & Qualifications

Bachelor's Degree or Equivalent ExperienceValid Driver's License

Industry Keywords

Customer CareAftersales ProgramsElectric Vehicle CompliancePerformance MetricsConsultative Skills

About the role

Key responsibilities & impact

Empower a cohesive and adaptable team of Zone and District Managers integrating parts and service functions
Serve as a trusted advisor to Zone and District Parts and Service Managers
Drive revenue growth, KPI performance, and execution of Customer Care and Aftersales programs
Identify, address, and resolve business needs involving inventory management, warranty, customer experience, retention, training, and electric vehicle compliance
Develop, implement, and document action plans addressing performance gaps, business challenges, and emerging opportunities
Partner with regional and field teams to align execution with business goals, performance metrics, and action plans
Support initiatives including training, coaching, process integration, tools development, performance and analysis reports, and business planning
Travel at least 50% or more frequently to dealerships within the assigned territory

Requirements

What you’ll need

Bachelor's Degree or Equivalent Experience
5+ years of relevant experience guiding and improving fixed operations
Proficient automotive industry knowledge and business acumen, including parts, service operations, warranty administration, and customer experience
Ability to travel more than 50% of the time domestically across multiple states within the region
Must currently reside within the Michigan or Ohio territory or be willing to relocate to Detroit, Southeast Michigan, or an approved surrounding area within 60 days of the start date
Must be legally authorized to work without GM immigration-related sponsorship now or in the future
Must legally operate a motor vehicle in accordance with applicable state licensing requirements
Must successfully complete a Motor Vehicle Report review
Preferred: experience with dealer performance and financial reporting tools
Preferred: strong consultative, relationship management, communication, organizational, problem-solving, decision-making, strategic thinking, adaptability, innovation, customer focus, and conflict resolution skills

Benefits

Comp & perks

Benefits supporting well-being at work and home; details provided through GM Total Rewards resources
Inclusive workplace and equal employment opportunities
Reasonable accommodations for applicants with disabilities
No relocation benefits; relocation costs are the selected candidate’s responsibility