Fixed Operations Specialist

General Motors

. Empower a cohesive and adaptable team of Zone and District Managers integrating parts and service functions .

Posted 9/23/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $112,800 - $149,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong automotive industry knowledge and business acumen, particularly in parts and service operations, warranty administration, and customer experience. Proven ability to drive revenue growth, achieve KPIs, and implement effective training and coaching strategies.

Highest-signal resume keywords

Automotive Industry KnowledgeFixed Operations ManagementRevenue Growth StrategiesPerformance Reporting ToolsConsultative Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Parts OperationsService OperationsWarranty AdministrationBusiness PlanningKPI AchievementAction Plan ImplementationPerformance AnalysisTraining DevelopmentChange ManagementCustomer Experience Improvement

Soft Skills

Consultative SkillsRelationship ManagementProblem-SolvingDecision-MakingOrganizational Skills

Tools & Technologies

Dealer Performance ToolsFinancial Reporting Tools

Certifications & Qualifications

Bachelor's Degree or Equivalent ExperienceValid Driver's License

Industry Keywords

PASIRIMNPSRetentionSTS TrainingEV TrainingComplianceBusiness InsightsOperational Improvements

About the role

Key responsibilities & impact

Empower a cohesive and adaptable team of Zone and District Managers integrating parts and service functions
Serve as a trusted advisor to zone and district parts and service managers
Drive revenue growth, achieve KPIs, and execute CCA programs, initiatives, and related activities
Address and resolve zone and district needs, including PASI, RIM, Warranty, NPS, Retention, STS Training, EV Training, and Compliance
Implement and document action plans to overcome zone or district headwinds
Ensure alignment with CAP goals and metrics
Support training, coaching, process integration, tools development, performance and analysis reports, and business planning

Requirements

What you’ll need

Bachelor's Degree or Equivalent Experience
5+ years of relevant experience guiding and improving fixed or sales operations
Proficient automotive industry knowledge and business acumen, including parts, service operations, warranty administration, and customer experience
Ability to travel up to 75%
Ability to legally operate a motor vehicle in accordance with licensing requirements of the states in which work is performed
Experience leveraging dealer performance and financial reporting tools to drive business insights and operational improvements (preferred)
Strong consultative and relationship management skills (preferred)
Results-oriented professional with demonstrated success leading change and driving business outcomes (preferred)
Excellent written, verbal, and presentation communication skills (preferred)
Strong organizational, time management, and prioritization abilities (preferred)
Effective problem-solving and decision-making skills in a fast-paced environment (preferred)
Proven ability to think strategically, adapt quickly, and lead in remote or matrixed environments (preferred)
Demonstrated innovation, creativity, and continuous improvement mindset (preferred)
Self-starter with a high degree of initiative, adaptability, and accountability (preferred)
Strong customer focus and ability to navigate complex situations and resolve conflict effectively (preferred)
Must not require GM immigration sponsorship now or in the future
Must live in an approved city within the assigned territory or relocate within the timeline provided at offer
Must successfully complete a Motor Vehicle Report review

Benefits

Comp & perks

Incentive pay program with payouts based on company, job-level, and individual performance
Medical, dental, and vision benefits
Health Savings Account
Flexible Spending Accounts
Retirement savings plan
Sickness and accident benefits
Life insurance
Paid vacation and holidays
Tuition assistance programs
Employee assistance program
GM vehicle discounts